Virtual Assistant | Business Operations | Admin & Customer Support- UK Property

I have been managing multiple small online businesses since 2023, giving me first-hand experience in handling the full cycle of e-commerce operations: Select and Collect (Thrift Shop) – Founded in January 2024, an online clothing shop for women. I manage product sourcing, pricing, posting, customer inquiries, and order fulfillment through Facebook Marketplace and Shopee. The Vape Cloud – Started in December 2023, an online vape store. I handle sales, customer support, order tracking, and social media promotions, ensuring fast response times and smooth transactions. GCash Loan Service – Launched in June 2025, a small-scale digital lending business. I manage loan requests, repayments, and client communication using spreadsheets and GCash as the primary platform.

Property Management Support • Managed property listings across SpareRoom, OpenRent, Gumtree, and Facebook. • Responded to tenant enquiries and qualified leads. • Maintained CRM records and property databases. • Coordinated property viewings and communications. • Supported landlords and property businesses with day-to-day administrative tasks. • Managed documentation, data entry, and listing updates.

Executive Assistant specializing in administrative support, scheduling, client coordination, and operations management. Skilled in organizing workflows, managing communications, and supporting executives in fast-paced remote environments. Reliable, detail-oriented, and focused on keeping daily operations efficient and on track.

**Lead Generation Specialist** • Researched and identified qualified prospects using multiple online platforms. • Generated and qualified leads through outreach and relationship building. • Managed CRM records and maintained accurate prospect data. • Conducted market research to identify new business opportunities. • Built relationships with investors, landlords, and property professionals. • Performed email, LinkedIn, and social media outreach. • Organized lead pipelines and tracked follow-ups. • Supported business development through consistent lead generation strategies.

**Dispatcher** • Coordinated daily schedules and dispatch operations. • Communicated with customers and field staff to ensure smooth operations. • Scheduled appointments and managed route coordination. • Monitored job progress and provided real-time updates. • Resolved scheduling conflicts and handled customer inquiries. • Maintained accurate records and documentation. • Prioritized urgent requests in a fast-paced environment. • Ensured efficient communication between teams and clients.

Business Development Manager • Built and maintained relationships with clients, investors, and business partners. • Identified new business opportunities through market research and outreach. • Managed CRM systems, sales pipelines, and client communications. • Coordinated daily operations and administrative processes. • Developed outreach strategies to generate qualified leads. • Conducted market and competitor research to support business growth. • Worked closely with management to improve workflows and operational efficiency. • Managed follow-ups, documentation, and business correspondence.

**Data Entry Specialist** • Entered, updated, and maintained accurate records across CRM systems, spreadsheets, and databases. • Verified data accuracy and corrected discrepancies to ensure reliable information. • Organized digital files and maintained well-structured documentation. • Managed large volumes of data while maintaining speed and attention to detail. • Generated reports and updated tracking sheets for business operations. • Maintained confidentiality of sensitive client and business information.