Marketing Manager, Advanced Technician Level 3, Admin Assist

I have experience conducting marketing research to support campaign planning and performance optimization. I gather and analyze data on target audiences, competitors, and trends to help guide strategy and content direction. I’m familiar with using tools like Google Trends, Meta Insights, and survey feedback to identify what drives engagement and conversions.

I have solid experience in providing administrative and operational support to teams and management. My tasks include organizing schedules, managing correspondence, preparing reports, and maintaining databases. I’m proficient in Microsoft 365, Zoho tools, Hubstaff, Slack, and AI research tools, which I use to streamline workflows and improve efficiency. I’m detail-oriented, reliable, and able to handle multiple tasks with accuracy and professionalism.

I help customers solve technical problems with patience and clarity. I enjoy diagnosing issues, guiding users through solutions, and ensuring they feel supported and confident with the product they’re using. I’m skilled in using Zendesk, HelpShip, Hubstaff, Slack, Zoho Tools, Microsoft 365, and Shopify to manage tickets, monitor performance, and coordinate with internal teams. I also utilize AI research tools to improve response accuracy and customer experience. My focus is on delivering prompt, friendly, and solution-oriented support that builds trust and customer satisfaction.

Experienced in planning and coordinating marketing campaigns, managing social media calendars, and tracking performance to support brand growth

I have experience providing customer support for eCommerce businesses, handling order tracking, returns, and product inquiries through email and chat. I’m skilled in using Zendesk, HelpShip, Hubstaff, Slack, Zoho Tools, Microsoft 365, and Shopify to manage tickets, monitor performance, and coordinate with internal teams. I also utilize AI research tools to improve response accuracy and customer experience. My focus is on delivering prompt, friendly, and solution-oriented support that builds trust and customer satisfaction.

I enjoy discovering new leads, building lists, and helping sales teams connect with the right people. I’ve worked with Zoho Tools and online research tools to identify and organize potential clients efficiently.

I have experience assisting in fraud detection and account verification for online transactions and eCommerce operations. I’m skilled in reviewing order data, identifying suspicious activity, and validating customer information through CRM and support tools like Zendesk, Zoho, HelpShip, Shopify, and Microsoft 365. I pay close attention to detail, ensuring that all actions follow internal policies and maintain data integrity and customer trust.

Experienced in using Zoho CRM for lead management, pipeline setup, and sales automation. Skilled in creating reports and tracking customer engagement.

Skilled in writing engaging and persuasive copy for social media, email, and web content. Focused on brand voice, clarity, and audience connection.

Skilled in Canva, AI design tools, and basic Adobe Premiere. Experienced in creating social media content, banners, and simple logo designs aligned with brand identity.

I have hands-on experience managing social media pages for small brands and startups, focusing on creating engaging content, scheduling posts, and monitoring performance analytics. I’m familiar with Meta Business Suite, Canva, and basic ad optimization. My goal is always to grow online presence through consistent branding, community engagement, and strategic posting.