Hi, I’m Cy! I’m currently working as a Client Connectivity Services Senior Analyst, mainly handling secure file transfers (SFTP). I focus a lot on troubleshooting connectivity issues and making sure everything stays confidential and secure. I also handle client-facing tickets, so I regularly work with users to resolve their concerns in a timely and professional manner.
Before this, I worked as a Network Operations Engineer - a role I really enjoyed. It’s where I developed a strong interest in routing and network security. I was responsible for monitoring network performance, handling escalations, and resolving various technical issues. I gained a lot of experience working with tickets involving downtime, routing problems, and other operational i
Across both roles, I’ve built solid troubleshooting skills, and I’m very comfortable working with clients, managing tickets, and figuring out the root cause of problems whether it's on the network side or related to file transfers.
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 6 months - 1 year
Experience: Less than 6 months
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 6 months - 1 year
“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”
Tyler Gies
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