Virtual Assistant | Recruitment Associate | Customer Support Specialist | Social

Experienced in managing high-volume email inboxes, organizing correspondence, responding to client and customer inquiries, prioritizing urgent communications, scheduling follow-ups, and maintaining efficient and professional communication workflows.

-Handled high-volume customer support calls and emails in a fast-paced environment. -Assisted customers with flight bookings, itinerary changes, cancellations, and travel concerns. -Provided empathetic, professional customer service and conflict resolution. -Maintained accurate customer records and documentation. -Met KPIs including response time, resolution rate, and customer satisfaction metrics.

-Acted as the central point of coordination between clients, team members, and vendors. -Managed calendars, scheduling, and daily administrative operations. -Handled email inbox management, customer inquiries, and issue resolution. -Conducted inbound and outbound calls for customer support and business coordination. -Coordinated project workflows and ensured timely completion of tasks. -Maintained accurate records, databases, and operational systems. -Demonstrated strong multitasking, communication, and problem-solving skills.

Proficient in Odoo CRM for managing customer records, tracking leads and opportunities, updating sales pipelines, generating reports, maintaining databases, and supporting daily business operations through accurate data management and workflow coordination.

-Conducted initial phone screenings and candidate assessments. -Coordinated interview scheduling between candidates and hiring managers. -Managed applicant tracking systems and candidate databases. -Facilitated onboarding and new hire documentation. -Maintained recruitment reports and hiring metrics. -Collaborated with hiring managers to support staffing needs. -Ensured a positive candidate experience throughout the recruitment process.

Skilled in sourcing qualified candidates through various recruitment channels, including job boards, LinkedIn, and social media. Experienced in screening resumes, identifying top talent, and supporting the recruitment process from sourcing to interview coordination.