Edward
Knowledge Base & Technical Documentation Specialist | ServiceNow
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.16/hour ($1,000.00/month)
Bachelors degree
Last Active
July 22nd, 2026 (yesterday)
Member Since
September 24th, 2024
Profile Description
Own end-to-end knowledge management for a Fortune 500 account, maintaining nearly 1,000 KB articles across the service desk and IT end-user knowledge bases.
When tickets surface undocumented or unclear issues, I identify the configuration item’s business/knowledge owner, gather accurate information, and draft SOPs, runbooks, and FAQs through to approval and publication.
I run periodic content audits and recertifications, retiring documentation as associated systems are decommissioned, and improve findability through tagging and taxonomy.
I also deliver training and enablement to improve documentation quality across the team.
Top Skills
Human Resources » Sop Writing
Experience: 2 - 5 years
Customer Support » Technical Support
Experience: 5 - 10 years
Office and Administration » Writing
Experience: 2 - 5 years
Other Skills
Customer Support » IT
Experience: 5 - 10 years
Office and Administration » Documentation
Experience: 2 - 5 years
Project Management » Process Improvement
Experience: 2 - 5 years
Software » Databases » ServiceNow
Experience: 2 - 5 years
Software » Databases » ServiceNow
Experience: 2 - 5 years
Customer Support » Product Knowledge
Experience: 2 - 5 years
Basic Information
- Age
- 30
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Imus, Cavite
- Tests Taken
- IQ
- Score: 102
- DISC
- Dominance: 32
- Influence: 29
- Steadiness: 10
- Compliance: 29
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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