Virtual Assistant, Customer Support, Operations Support

I have over two years of experience providing excellent customer service, with a strong background in managing PayPal disputes and claims. In that capacity, I handled complex payment issues, working to resolve them promptly and in line with company policies, while maintaining empathy for customers. I’m familiar with support platforms like Freshdesk for tracking tickets and Freshcaller for managing calls, which helped me stay organized and responsive. With strong communication skills and attention to detail, I focus on delivering clear solutions and ensuring customer satisfaction. I’m a reliable and driven professional who’s always eager to learn and improve.

In my lead generation role, I used tools like Apollo.io, Streak, Success.ai, Wiza.co, RocketReach.co, Contact Out, and Allbiz.com to research and connect with potential clients, helping to expand the company’s customer base. I built targeted prospect lists and reached out through emails. I collaborated closely with the sales team (callers) to ensure a smooth handoff and maximize conversion opportunities. This experience helped me develop persistence, clear communication, and strong attention to detail which are some of the key skills for building effective client relationships.