Ana
Account Management & Customer Success | Client Retention + Ops Support
Verified
With Timeproof
Overview
Looking for part-time work (4 hours/day)
at $8.30/hour ($800.00/month)
Bachelors degree
Last Active
May 28th, 2026 (13 days ago)
Member Since
August 16th, 2024
Profile Description
I’m a client-focused professional with over 10 years of experience supporting account management, customer success, and operations in healthcare and outsourcing environments. I’m highly organized, responsive, and comfortable managing multiple priorities, from client communication and follow-ups to coordinating with internal teams. I work well independently in remote settings, communicate clearly, and take ownership of tasks to ensure smooth, reliable support.
Top Skills
Professional Services » Management Services » Customer Support Management
Experience: 10+ years
Supporting customers from onboarding through ongoing engagement to improve satisfaction, retention, and overall experience.
Office and Administration » Account Management
Experience: 10+ years
Managing ongoing client relationships, maintaining trust, and ensuring consistent, high-quality support throughout the account lifecycle.
Project Management » Process Improvement
Experience: Less than 6 months
Identifying workflow gaps, improving processes, and ensuring tasks are completed accurately and on time.
Other Skills
Customer Support » Customer Service » Conflict resolution
Experience: 10+ years
Identifying concerns quickly, taking ownership of escalations, and coordinating solutions to resolve issues efficiently and professionally.
Office and Administration » Coordination
Experience: 10+ years
Working closely with internal teams such as operations, tech, finance, or clinical support to ensure timely and effective outcomes.
Professional Services » Medical Services » HIPAA Compliance
Experience: 5 - 10 years
Experienced in handling sensitive healthcare data while maintaining confidentiality, accuracy, and compliance with HIPAA regulations.
Basic Information
- Age
- 34
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pavia, Iloilo
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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