I am a Customer Support and Operations Specialist with proven experience supporting international eCommerce brands and managing business operations.
I currently handle customer support for an Australian-based eCommerce company, assisting customers with orders, product inquiries, and issue resolution using CRM tools. I prioritize fast response times, clear communication, and customer satisfaction.
Beyond support, I bring experience in operations and recruitment. I have managed teams, handled payroll and scheduling, and led recruitment projects, including a large-scale hiring initiative for Mactan-Cebu Airport Terminal 2.
I also have hands-on experience working with eCommerce and warehouse systems, including Fishbowl, BigCommerce, and Coglense, supporting order management, inventory coordination, and backend operations.
I offer a strong combination of customer service, operations, and problem-solving skills, making me a valuable asset for growing businesses.
Core skills:
Customer Support
CRM systems (Zendesk, Gorgias, Richpanel)
Order management and issue resolution
Inventory and warehouse coordination (Fishbowl, Coglense)
BigCommerce platform support
Recruitment and team coordination
Operations and process improvement
I am dependable, proactive, and committed to delivering results. I can work independently and adapt quickly to new systems and workflows.
I am open to long-term remote opportunities where I can contribute to both customer experience and operations.
My rate is flexible depending on the role and responsibilities.
Experience: 2 - 5 years
Experienced in full-cycle recruitment across diverse industries, including HR services and hospitality. Proficient in sourcing, interviewing, and onboarding candidates, ensuring alignment with organizational goals and culture. Skilled in building talent pipelines and leveraging recruitment strategies to attract top talent.
Experience: 5 - 10 years
Consistently recognized for meticulous attention to detail across HR management, business development, and restaurant operations. Ensures accuracy in tasks such as payroll management, quality control, and client communication, enhancing operational excellence and customer satisfaction.
Experience: 5 - 10 years
Proven ability to coordinate and manage complex tasks across multiple roles in HR management, entrepreneurship, and restaurant operations. Skilled in prioritizing assignments, optimizing workflows, and ensuring efficient operations to meet deadlines and achieve organizational goals effectively.
Experience: 2 - 5 years
Skilled in managing restaurant operations with a focus on quality control, customer satisfaction, and team training. Experienced in overseeing kitchen and customer service operations, ensuring adherence to health and safety standards while maintaining efficient workflows.
Experience: 5 - 10 years
Effective communicator adept at liaising with diverse stakeholders across HR management, business development, and restaurant operations. Skilled in conveying ideas clearly, fostering productive relationships, and facilitating teamwork to achieve shared objectives efficiently.
Experience: 2 - 5 years
Extensively versed in diverse product lines spanning HR services, technology platforms, and restaurant operations. Proficient in conveying intricate product details to clients and teams, optimizing sales strategies and operational efficiencies across varied industries.
Experience: 5 - 10 years
Proven ability to lead and develop teams across HR recruitment, business development, and restaurant operations. Skilled in fostering collaboration, optimizing performance, and achieving organizational objectives through effective leadership and mentorship.
Experience: 2 - 5 years
Expertise in overseeing payroll processes across diverse industries, ensuring accuracy and compliance with regulatory standards. Proficient in managing payroll systems, calculating wages, and resolving payroll discrepancies efficiently.
Experience: 2 - 5 years
Experienced in initiating and managing cold calling campaigns to generate leads and expand client base across various industries, including HR services, technology platforms, and hospitality. Skilled in effectively communicating value propositions, overcoming objections, and securing appointments or sales opportunities.
Experience: 2 - 5 years
Proficient in executing targeted lead generation strategies across HR services, technology platforms, and hospitality sectors. Demonstrated ability to identify and cultivate prospective clients through effective communication and strategic outreach, resulting in increased business opportunities and revenue growth.
Experience: 5 - 10 years
Demonstrated mastery in prioritizing tasks and optimizing schedules across multiple roles in HR management, entrepreneurship, and restaurant operations. Efficiently coordinates complex responsibilities, ensuring deadlines are met and operational efficiency is maximized
Experience: 2 - 5 years
Expertise in controlling food costs through strategic menu planning, inventory management, and supplier negotiations within the restaurant industry. Proven ability to optimize profitability by analyzing cost trends, implementing cost-saving measures, and maintaining quality standards.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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