Joemar
Virtual Assistant | Customer Support (Email , Chat, Phone) | Admin & HR Support
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $4.99/hour ($960.00/month)
High school diploma
Last Active
June 6th, 2026 (5 days ago)
Member Since
June 8th, 2024
Profile Description
Experienced Customer Support Specialist |
I am a results-driven Customer Support Specialist with over 3 years of experience in handling customer inquiries with efficiency, professionalism, and a problem-solving mindset. I thrive on challenges that enhance my skills, knowledge, and capabilities, ensuring top-tier customer service that benefits both the business and its customers.
In addition to customer support, I also have experience as a Freelance Admin Assistant and HR Trainer, supporting daily operations, documentation, and team development.
What I Offer:
- Multichannel Support: Expertise in
- Administrative Support: Experience in handling reports, documentation, scheduling, and data organization
- HR & Training Support: Conducting basic training, onboarding assistance, and guiding tea
- Customer-Centric Approach: Strong problem-solving skills and quick instincts to resolve queries efficiently
- Tech-Savvy: Comfortable using tools like ChatGPT, Canva, Google Workspace, and other digital platforms
Professional Experience:
* 11 months as an
* 3 months as a Phone Support Agent (US Retail Account, Seasonal)
* 29 months as a Senior CSR
* Freelance Admin Assistant – Managed reports, tracking sheets, and internal coordination
HR Trainer (Freelance/Project-Based) – Assisted in onboarding and training employees on processes and workflows
Soft Skills:
Fast learner, highly adaptable, detail-oriented, and excellent communication with a strong customer-first attitude. I can work independently, stay organized, and handle multiple tasks efficiently.
If you're looking for a reliable, skilled, and dedicated professional to support both customer service and operations, let’s connect!
Top Skills
Customer Support » Chat Support
Experience: 1 - 2 years
I am doing this chat support for 2 years now. I'm able to relay the message properly with feeling and better understanding of the issue.
Customer Support » Technical Support
Experience: 6 months - 1 year
We always use the technical problem skills especially for a website or application downtime.
Customer Support » Customer Service
Experience: 1 - 2 years
We are experienced in handling the customer or client in a professional manner.
Other Skills
Customer Support » Email Support
Experience: 1 - 2 years
It's our job to replies and communicate with customer if need to, especially about the update, or escalation outcome as it's our job to relay it to them.
Office and Administration » Microsoft Excel
Experience: 1 - 2 years
There's always a room for improvement but we have a resource that we can use for a basic understanding and new knowledge. We are in 2000's era where technology is abused with good learning steps.
Office and Administration » Microsoft Word
Experience: 1 - 2 years
There's always a room for improvement but we have a resource that we can use for a basic understanding and new knowledge. We are in 2000's era where technology is abused with good learning steps.
Customer Support » Phone Support » English Speaking
Experience: 1 - 2 years
May not fluent but able to communicate well and understand each other.
Professional Services » Management Services » Administrative Management
Experience: 6 months - 1 year
Office and Administration » Data Entry
Experience: 6 months - 1 year
Virtual Assistant
Experience: 6 months - 1 year
Basic Information
- Age
- 25
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Santa Rosa, Laguna
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“They're not only loyal and hardworking, they're super detail oriented!”
- Travis OVAAnswers
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