Customer Support Analyst | Social Media Management

Overview

Looking for full-time work (8 hours/day)

at $2.50/hour ($480.00/month)

Bachelors degree

Last Active

November 30th, 2025 (209 days ago)

Member Since

May 23rd, 2024

Profile Description

Hey! 
I’m Lala. A customer support specialist, creative founder, and all-around problem-solver with 4+ years of experience helping users, managing online communities, and supporting fast-paced digital brands.
I’ve handled everything from high-volume customer calls in e-commerce, to SaaS and Web3 chat support, to managing my own art business with 130K+ combined followers across Instagram, TikTok, and Facebook. So yep! I know exactly how to communicate with different types of customers, keep conversations light but professional, and guide users step-by-step until they feel confident and taken care of.
Here’s what I bring to the table:
???? Friendly, patient customer support
– 1,000+ tickets resolved with 95% satisfaction
– Skilled in chat, email, and inbound calls
– Empathy is my superpower. I help users feel heard, not rushed
???? E-commerce experience (Shopify, Etsy, Print-on-Demand)
– Order processing, product listings, fulfillment tracking
– Troubleshooting customer issues with clarity and calm
– Familiar with how store owners think because… I am one
????????????? Tech-savvy with SaaS & Web3 platforms
– Freshdesk, Zendesk, Google Workspace, ---------- , Telegram
– Familiar with Shopify apps, wallet setups, token swaps, and basic blockchain logic
– Comfortable breaking down technical steps for non-technical users
???? Creative content + social media management
– Founder of a custom painting brand
– Created viral videos (up to 6.8M views)
– Strong eye for aesthetics, branding, and community interaction
???? What clients love about working with me
– I communicate kindly and clearly
– I multitask without dropping the ball
– I adapt fast and learn new systems quickly
– I stay calm even when customers don’t
– I deliver with consistency and good energy
I’m looking for long-term or part-time roles where kindness, clear communication, and teamwork matter. If you need someone who can support your users, uplift your brand, and make your day a little easier. I’m your girl.
Let’s work together! ?