Mark
Technical Coach | Subject Matter Expert | Virtual Assistant
Verified
With Timeproof
Overview
Looking for full-time work (6 hours/day)
at $8.31/hour ($1,200.00/month)
Bachelors degree
Last Active
June 5th, 2026 (6 days ago)
Member Since
February 24th, 2024
Profile Description
Subject Matter Expert | Customer Service & Technical Coach
About Me: With seven years of experience in the dynamic BPO industry, I bring a wealth of knowledge and a passion for excellence. My journey has taken me from frontline customer service to technical advisory roles, and finally, to the esteemed position of a Subject Matter Expert. Let me share my story:
Customer Service Representative (2 years):
As a frontline warrior, I honed my communication skills, empathized with customers, and swiftly resolved their queries. My commitment to exceptional service earned me accolades and loyal clientele.
Technical Advisor (5 years):
Transitioning into technical support, I delved into intricate software and hardware issues. My ability to simplify complex concepts empowered users, and I thrived on solving their technical puzzles.
Technical Coach & Subject Matter Expert:
The pinnacle of my journey! As a coach, I mentored budding talents, sharing insights, best practices, and industry trends. My Six Sigma Yellow Belt certification reinforced my commitment to process excellence.
What Sets Me Apart:
Holistic Approach: I don’t just troubleshoot; I understand the bigger picture. My solutions align with business goals, ensuring seamless customer experiences.
Empathy: Customers aren’t just tickets; they’re people. I listen actively, empathize genuinely, and turn frustrations into smiles.
Continuous Learning: Technology evolves, and so do I. I stay updated, attend workshops, and embrace change.
Team Collaboration: I thrive in collaborative environments, fostering positive team dynamics and knowledge sharing.
Why Choose Me?
Proven Track Record: Metrics don’t lie. I’ve consistently exceeded targets, reduced resolution times, and boosted customer satisfaction.
Adaptability: Whether it’s a new tool or a challenging scenario, I adapt swiftly.
Passion: BPO isn’t just a job; it’s my calling. I wake up excited to make a difference.
Yellow Belt Excellence: My Six Sigma training ensures efficiency and process optimization.
Let’s Connect:
Ready to elevate your team’s performance? Reach out to me. I’m
Top Skills
Customer Support » Chat Support
Experience: 5 - 10 years
As a Microsoft Technical Coach for 2 years. In this role, I’m responsible for coaching and mentoring Frontline advocates and enhance their technical capabilities. I’m more focused on case management standards, enabling frontline advocates to handle complex cases more effectively. Additionally, I served as a Technical Advisor for 4 years. As a Technical Advisor, I acted as a customer advocate, guided internal teams, and ensured that customers received exceptional support. My expertise contributed to the success of various services, emphasizing readiness and technical training. My combined experience as both a coach and advisor demonstrate your commitment to delivering outstanding customer experiences at Microsoft.
Customer Support » Technical Support
Experience: 5 - 10 years
As a Microsoft Technical Coach for 2 years. In this role, I’m responsible for coaching and mentoring Frontline advocates and enhance their technical capabilities. I’m more focused on case management standards, enabling frontline advocates to handle complex cases more effectively. Additionally, I served as a Technical Advisor for 4 years. As a Technical Advisor, I acted as a customer advocate, guided internal teams, and ensured that customers received exceptional support. My expertise contributed to the success of various services, emphasizing readiness and technical training. My combined experience as both a coach and advisor demonstrate your commitment to delivering outstanding customer experiences at Microsoft.
Customer Support » Phone Support
Experience: 5 - 10 years
As a Microsoft Technical Coach for 2 years. In this role, I’m responsible for coaching and mentoring Frontline advocates and enhance their technical capabilities. I’m more focused on case management standards, enabling frontline advocates to handle complex cases more effectively. Additionally, I served as a Technical Advisor for 4 years. As a Technical Advisor, I acted as a customer advocate, guided internal teams, and ensured that customers received exceptional support. My expertise contributed to the success of various services, emphasizing readiness and technical training. My combined experience as both a coach and advisor demonstrate your commitment to delivering outstanding customer experiences at Microsoft.
Other Skills
Office and Administration » Microsoft Excel
Experience: 5 - 10 years
As a Microsoft Technical Coach for 2 years. In this role, I’m responsible for coaching and mentoring Frontline advocates and enhance their technical capabilities. I’m more focused on case management standards, enabling frontline advocates to handle complex cases more effectively. Additionally, I served as a Technical Advisor for 4 years. As a Technical Advisor, I acted as a customer advocate, guided internal teams, and ensured that customers received exceptional support. My expertise contributed to the success of various services, emphasizing readiness and technical training. My combined experience as both a coach and advisor demonstrate your commitment to delivering outstanding customer experiences at Microsoft.
Office and Administration » Microsoft Word
Experience: 5 - 10 years
As a Microsoft Technical Coach for 2 years. In this role, I’m responsible for coaching and mentoring Frontline advocates and enhance their technical capabilities. I’m more focused on case management standards, enabling frontline advocates to handle complex cases more effectively. Additionally, I served as a Technical Advisor for 4 years. As a Technical Advisor, I acted as a customer advocate, guided internal teams, and ensured that customers received exceptional support. My expertise contributed to the success of various services, emphasizing readiness and technical training. My combined experience as both a coach and advisor demonstrate your commitment to delivering outstanding customer experiences at Microsoft.
Office and Administration » Computer Literacy
Experience: 5 - 10 years
As a Microsoft Technical Coach for 2 years. In this role, I’m responsible for coaching and mentoring Frontline advocates and enhance their technical capabilities. I’m more focused on case management standards, enabling frontline advocates to handle complex cases more effectively. Additionally, I served as a Technical Advisor for 4 years. As a Technical Advisor, I acted as a customer advocate, guided internal teams, and ensured that customers received exceptional support. My expertise contributed to the success of various services, emphasizing readiness and technical training. My combined experience as both a coach and advisor demonstrate your commitment to delivering outstanding customer experiences at Microsoft.
Office and Administration » Microsoft 365
Experience: 5 - 10 years
As a Microsoft Technical Coach for 2 years. In this role, I’m responsible for coaching and mentoring Frontline advocates and enhance their technical capabilities. I’m more focused on case management standards, enabling frontline advocates to handle complex cases more effectively. Additionally, I served as a Technical Advisor for 4 years. As a Technical Advisor, I acted as a customer advocate, guided internal teams, and ensured that customers received exceptional support. My expertise contributed to the success of various services, emphasizing readiness and technical training. My combined experience as both a coach and advisor demonstrate your commitment to delivering outstanding customer experiences at Microsoft.
Marketing » CRM » Microsoft Dynamics 365
Experience: 5 - 10 years
As a Microsoft Technical Coach for 2 years. In this role, I’m responsible for coaching and mentoring Frontline advocates and enhance their technical capabilities. I’m more focused on case management standards, enabling frontline advocates to handle complex cases more effectively. Additionally, I served as a Technical Advisor for 4 years. As a Technical Advisor, I acted as a customer advocate, guided internal teams, and ensured that customers received exceptional support. My expertise contributed to the success of various services, emphasizing readiness and technical training. My combined experience as both a coach and advisor demonstrate your commitment to delivering outstanding customer experiences at Microsoft.
Office and Administration » Microsoft Power Point
Experience: 5 - 10 years
As a Microsoft Technical Coach for 2 years. In this role, I’m responsible for coaching and mentoring Frontline advocates and enhance their technical capabilities. I’m more focused on case management standards, enabling frontline advocates to handle complex cases more effectively. Additionally, I served as a Technical Advisor for 4 years. As a Technical Advisor, I acted as a customer advocate, guided internal teams, and ensured that customers received exceptional support. My expertise contributed to the success of various services, emphasizing readiness and technical training. My combined experience as both a coach and advisor demonstrate your commitment to delivering outstanding customer experiences at Microsoft.
Office and Administration » Microsoft Outlook
Experience: 5 - 10 years
As a Microsoft Technical Coach for 2 years. In this role, I’m responsible for coaching and mentoring Frontline advocates and enhance their technical capabilities. I’m more focused on case management standards, enabling frontline advocates to handle complex cases more effectively. Additionally, I served as a Technical Advisor for 4 years. As a Technical Advisor, I acted as a customer advocate, guided internal teams, and ensured that customers received exceptional support. My expertise contributed to the success of various services, emphasizing readiness and technical training. My combined experience as both a coach and advisor demonstrate your commitment to delivering outstanding customer experiences at Microsoft.
Office and Administration » Microsoft 365 » SharePoint
Experience: 5 - 10 years
As a Microsoft Technical Coach for 2 years. In this role, I’m responsible for coaching and mentoring Frontline advocates and enhance their technical capabilities. I’m more focused on case management standards, enabling frontline advocates to handle complex cases more effectively. Additionally, I served as a Technical Advisor for 4 years. As a Technical Advisor, I acted as a customer advocate, guided internal teams, and ensured that customers received exceptional support. My expertise contributed to the success of various services, emphasizing readiness and technical training. My combined experience as both a coach and advisor demonstrate your commitment to delivering outstanding customer experiences at Microsoft.
Basic Information
- Age
- 29
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Cebu City, Cebu
- Tests Taken
- IQ
- Score: 101
- Government ID
- Sign Up with Pro Account to View
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