Overview
Looking for full-time work (9 hours/day)
at $3.33/hour ($720.00/month)
Bachelors degree
Last Active
August 4th, 2024 (693 days ago)
Member Since
October 18th, 2023
Profile Description
As a Training Specialist at IPSY, my role was instrumental in ensuring that new employees received the knowledge and skills necessary to excel in their customer service roles and provide exceptional support to agents and with a focus on Performance Improvement Plans (PIPs), my role involved specific responsibilities related to assisting tea
Top Skills
E-Commerce » Amazon » Dropshipping
Experience: 2 - 5 years
Handles Brand partners like MAC Cosmetics, ELC and a lot of beauty subscription across the world.
Customer Support » Email Support
Experience: 5 - 10 years
Provided exceptional email support to customers, addressing beauty and subscription-related inquiries. - Specialized in Tier 2 support, handling complex customer issues with professionalism and expertise. - Contributed to the success of the commerce crew, drop ship, and B2B ensuring a seamless shopping experience for customers.
Customer Support » Technical Support
Experience: 2 - 5 years
Provided technical support and assistance to AT&T U-verse customers, ensuring their services were functioning correctly. - Demonstrated a strong grasp of technical knowledge and effective communication skills. Tier 2 Escalation
Other Skills
E-Commerce » Shopify
Experience: 2 - 5 years
Handled Shopify onboarding training
Office and Administration » Google Sheets
Experience: Less than 6 months
Proficient in google sheet for admin task for 4 years
Office and Administration » Google Slides
Experience: 1 - 2 years
As a trainer, I've been in charge of creating knowledge base and onboarding training for newly hired agents.
Marketing » CRM » NetSuite CRM
Experience: Less than 6 months
Offered personalized fashion advice and recommendations to customers, enhancing their shopping experience. - Developed a deep understanding of customer preferences and built personal connections with clients.
E-Commerce » Magento
Experience: Less than 6 months
Offered personalized fashion advice and recommendations to customers, enhancing their shopping experience. - Developed a deep understanding of customer preferences and built personal connections with clients.
Office and Administration » Calendar Management
Experience: 5 - 10 years
Experience updating Calendar invite for upcoming trainings
Basic Information
- Age
- 35
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Davao City, Davao del Sur
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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