Proactive Executive VA & Experienced Social Media Manager

During my training in Administrative Management, I honed my skills in organizing and streamlining workflows to ensure efficiency and accuracy. I mastered tools like Trello, Google Workspace, and HubSpot to manage tasks, schedules, and communications effectively. I handled data entry, prepared detailed reports, and maintained records with precision. My proactive approach allowed me to adapt quickly to unfamiliar tools and systems by conducting thorough research and applying my knowledge of Information Technology. This training also enhanced my ability to manage multiple responsibilities simultaneously, focus on details, and ensure seamless workflow management, preparing me to excel in any administrative role.

I have valuable customer service experience, gained through various roles where I interacted directly with customers to address inquiries, resolve issues, and ensure a positive experience. At El Cuisine, I engaged with customers as a cashier and through face-to-face interactions, where I focused on providing exceptional service, answering questions, and ensuring satisfaction. I also have experience handling customer queries, offering product recommendations, and ensuring seamless transactions. My ability to communicate clearly, listen actively, and empathize with customers has allowed me to build trust and maintain strong relationships. I am adept at problem-solving and handling high-pressure situations, always striving to exceed customer expectations.

I have strong computer literacy, built through two years of studying Information Technology in Senior High School and an additional year in college. I am proficient in tools like Microsoft Office (Word, Excel, PowerPoint) and Google Workspace (Docs, Sheets, Slides, Drive). I also have experience with project management tools like Trello and Notion, as well as platforms like HubSpot. My IT background enables me to troubleshoot technical issues, ensure efficient workflows, and quickly adapt to new tools and systems. Additionally, I am skilled in graphic design using Canva and Adobe Photoshop, further showcasing my versatility and technical expertise.

I successfully managed a Facebook page dedicated to selling women’s dresses, driving engagement and sales through creative content and excellent customer service. I designed visually appealing posts using Canva, captured high-quality photos to showcase products, and regularly posted during peak hours to leverage Facebook’s algorithms. Through prompt responses to inquiries, personalized recommendations, and exclusive promotions, I built strong customer relationships and encouraged repeat purchases. Utilizing Facebook Marketplace and Instagram, I expanded reach, generated leads, and converted views into sales. I also tracked post performance, analyzed results, and optimized campaigns to maximize conversions. My efforts resulted in a growing customer base, sold-out collections, and a reputation for providing a seamless and positive shopping experience.

During my training in Lead Generation, I gained hands-on experience in identifying, qualifying, and converting leads into valuable business opportunities. I became proficient in using platforms like Facebook Marketplace, Instagram, and LinkedIn to research and connect with potential clients. I also developed expertise in CRM tools like HubSpot, where I efficiently managed leads, tracked interactions, and automated follow-ups to ensure no lead was left behind. My training focused on qualifying leads based on key factors such as budget and interest, enabling me to prioritize high-quality prospects. I also honed my skills in personalized outreach, building relationships, and guiding leads through the sales funnel with strategic follow-ups and targeted content. This experience not only enhanced my technical abilities but also deepened my understanding of nurturing long-term client relationships, ensuring every interaction was customer-centric and aimed at converting leads into loyal clients.

I have hands-on experience using HubSpot, which I developed through consistent practice and self-learning. I have used HubSpot’s CRM tools to manage customer relationships, track interactions, and streamline communications. Additionally, I’ve leveraged HubSpot's automation features to help organize tasks, follow-ups, and marketing campaigns, ensuring smooth workflow management. Through practical use, I’ve become proficient in creating and managing pipelines, generating reports, and analyzing data to improve business processes and customer engagement. My proactive approach to learning has allowed me to effectively integrate HubSpot into daily tasks, optimizing efficiency and enhancing client relationships.

I have extensive experience using Trello to manage tasks, projects, and workflows. Through hands-on practice, I’ve learned how to organize tasks into boards, lists, and cards, helping teams stay aligned and meet deadlines efficiently. I’ve used Trello for both personal and professional projects, tracking progress, assigning responsibilities, and ensuring smooth collaboration. Its flexibility has allowed me to customize workflows, set reminders, and monitor project milestones, which has been instrumental in achieving goals on time. My ability to effectively use Trello for project management has helped me stay organized, prioritize tasks, and ensure efficient ex.ecution of tasks across different teams and projects.

I have extensive experience using Canva for various projects, both academic and professional. During my time in school, I used Canva to create visually appealing presentations, infographics, posters, and other design materials for group and individual assignments. These projects required creativity, attention to detail, and the ability to communicate complex ideas visually. In addition, I have designed social media posts and marketing materials that align with specific goals and branding. My proficiency in Canva’s tools and customization features allows me to produce high-quality designs that effectively engage audiences and convey messages clearly and professionally.

I have hands-on experience using Notion as an all-in-one workspace to manage projects, organize tasks, and track progress. Through consistent practice, I’ve learned to create and customize databases, notes, and task lists to streamline workflow and ensure tasks are completed on time. I’ve used Notion to manage personal projects, collaborate on team tasks, and organize key information, making it easy to access and track updates in real time. The flexibility of Notion allows me to create templates for various processes, which has improved my efficiency and organization. My experience with Notion has helped me stay highly organized, prioritize effectively, and collaborate seamlessly with team.