Joshua

Customer Support Specialist

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $4.23/hour ($800.00/month)

Bachelors degree

Last Active

May 28th, 2026 (21 days ago)

Member Since

August 8th, 2023

Profile Description

I’m a Customer Support and Administrative Specialist with over 5 years of experience delivering high-quality service across remote and onsite roles. I’ve supported diverse industries including tech, healthcare, and virtual office platforms, and have built a reputation for being responsive, detail-oriented, and solutions-driven.

Most recently, I worked with Swimply as a remote Customer Support representative, where I assisted both hosts and guests through live chat and email—resolving booking issues, payment concerns, and account updates while ensuring users followed platform guidelines. Prior to that, I provided chat-based customer support for Anytime Mailbox, where I managed tickets, addressed inquiries, and coordinated with internal teams to ensure prompt resolutions.

My earlier roles in data entry and back-office support sharpened my skills in handling timesheets, invoices, purchase orders, and administrative tasks using tools like MS Excel and Google Sheets. Whether working independently or as part of a team, I take pride in delivering organized, accurate, and friendly support that keeps operations running smoothly.

I’m passionate about helping users feel heard, supported, and confident—and I thrive in fast-paced environments where great service and operational excellence go hand in hand.

Top Skills

Marketing » CRM » Zendesk

Experience: 6 months - 1 year

Skilled in using Zendesk for live chat support and ticket management. Experienced in handling real-time customer inquiries, creating and tracking tickets, escalating issues when necessary, and ensuring timely resolution to deliver a smooth and efficient support experience.