Lead Generation Specialist / Operations Specialist

As a Healthcare Administrative Assistant at Delray Center for Healing, I handled patient inquiries, scheduled appointments, and ensured the availability of necessary treatments. I managed patient records, processed payments, and interpreted billing information while collaborating with providers and administrative staff. Additionally, I assisted patients with questions about their care and transcribed medical provider notes to ensure accurate documentation.

As a Healthcare Customer Service Representative, I managed premium accounts, handled benefits and claims, and ensured HIPAA-compliant eligibility verification for patients and providers. I resolved claim issues, clarified benefits, and supported team performance. With expertise in medical coding (CPT, ICD-10, HCPCS), insurance billing (Medicare, Medicaid, private insurance), and electronic medical records (EMR), I effectively navigated healthcare systems using AdvancedMD software.

As an Executive Assistant, I manage leads by keeping Follow Up Boss (FUB) tasks up to date, setting follow-ups, and tracking buyer activity in MLS and Zillow Premier Agent while engaging them with tailored messages. I handle real-time client communication, social media management, and appointment scheduling. Additionally, I create engaging content using Canva and CapCut to for client's social media advertisement and to nurture leads, organize tasks and files, and provide detailed end-of-day reports to ensure seamless productivity updates.

As an Operations Customer Service Specialist II, I enhanced the overall customer experience by providing front-line support, resolving inquiries, and acting as a liaison between customers and internal teams. I managed order processing, ensured accurate documentation, and resolved discrepancies in shipments, returns, and exchanges. With a maintained error rate of less than 2% and an average conversion rate of 90%, I consistently delivered excellent performance and efficient service.

TTEC Holdings, Inc. (formerly “TeleTech) | Mandurriao, Iloilo ~Evaluates potential candidates by conducting interviews and pre-screening to determine if they meet the company's standards before moving on to the assessment stage. ~Employee information is continually updated by maintaining and organizing the 201 files which has the records of the employee’s personal information, financial information, employment contract, duties, job grade, performance, and employment history for future employment requirements.