Learning & Development Manager

Designed and delivered customized training programs for new hires and existing employees, spanning topics such as customer service, sales techniques, and product knowledge Conducted engaging and interactive training sessions, workshops, and seminars for groups of up to 30 participants virtually. Developed training materials, including presentations, manuals, and e-learning modules, utilizing instructional design principles and adult learning theories. Collaborated with department managers and subject matter experts to identify training needs and align training initiatives with organizational goals. Evaluated training effectiveness through assessments, surveys, and performance metrics, continuously refining training content and delivery methods. Implemented and streamlined a new employee onboarding program, reducing the time to productivity for new hires by 40%.

Throughout my 5+ years in L&D, I've designed role-based training programs, e-learning modules, onboarding journeys, and SOPs using adult learning principles and ADDIE methodology and the 70-20-10 principle. I've developed materials in Canva, Notion, and Zoho Learn and am currently expanding into Articulate Rise 360.