I'm a Psychology graduate with knowledge in healthcare administration and a HIPAA compliance certificate. I'm familiar with administrative processes in healthcare settings, including handling patient information, scheduling appointments, and managing communication. I aim to provide dependable virtual support to healthcare professionals and help ensure organized and efficient daily operations.

I also have experience in Human Resources, particularly in recruitment. I've supported high-volume hiring, onboarding, and employee coordination, gaining practical experience in candidate management, documentation, and records management.

Services I Offer:
Healthcare/Medical Virtual Assistance
• Patient intake and appointment scheduling
• Phone handling
• Calendar and email management
• Data entry and records management
• Client or patient follow-up and communication

Human Resources
• Candidate sourcing, screening, and interview coordination
• Employee data and records management
• Onboarding assistance and documentation
• Calendar, email, and file organization


Open to part-time, project-based, or long-term roles.

Hello! I am Jema Mae Chavez

I am a motivated and reliable individual who is eager to start my career as a Virtual Assistant. While I may not have direct experience as a VA yet, I am highly willing to learn, adaptable, and committed to delivering quality work. I am organized, detail-oriented, and comfortable using basic tools such as Google Workspace (Docs, Sheets, Gmail), Microsoft Office, and online communication platforms.
Here’s what I can offer:
• Strong work ethic and professionalism
• Willingness to be trained and accept feedback
• Dedication to long-term work relationships

I am currently looking for an opportunity where I can grow, gain experience, and contribute value to your business. I am open to training and excited to develop my skills in administrative support, social media management, data entry, email management, or any other VA-related tasks.

If you’re looking for someone dependable, coachable, and eager to improve — I would love to work with you.

Thank you for your time and consideration!

IT Helpdesk Technician / Onboarding Specialist / Identity and Access management Team Lead
As a specialized assistance provider, I excel in troubleshooting Windows OS and MacOS software applications for clients.
As an onboarding specialist, I prioritize ensuring a seamless onboarding experience for new hires. I meticulously prepare company devices, ensuring they are fully equipped with all necessary software, credentials, and are ready for immediate use.
In my capacity as a Team Lead for the Identity and Access Management team, I assume the crucial role of a key master within the company. I consistently enforce all protocols and diligently address user requests, ensuring their satisfaction and compliance.

Onboarding Specialist/Customer Support Specialist

Dynamic and results-driven professional with over a decade of experience in executive support, human resources, customer service, and project management. Proven ability to streamline operations, enhance organizational efficiency, and deliver exceptional stakeholder experiences. Adept at managing complex schedules, leading cross-functional initiatives, and maintaining the highest standards of confidentiality and professionalism. Known for strong problem-solving skills, adaptability, and a commitment to driving business success.

Experienced professional with a robust skill set in team management, community management, QA/QC, social media content management, customer support, email management, and WooCommerce admin and support.

Throughout my career, I have successfully led teams to achieve outstanding results, ensuring meticulous QA/QC standards and fostering thriving online communities. I specialize in crafting compelling social media content strategies, delivering exceptional customer support, and optimizing email management workflows. My proficiency in WooCommerce administration and support enhances my ability to streamline e-commerce operations and maximize customer satisfaction.

Let's connect and explore how my diverse skill set can contribute to your team's success and operational efficiency!

Operations & Executive Support Specialist with 10+ years of experience supporting business operations, customer service, workforce coordination, recruitment, onboarding, quality assurance, and administrative processes. I have worked with US-based companies and remote teams of 100–300+ employees, helping maintain organized workflows, accurate records, and efficient day-to-day operations.

My experience includes recruitment support, onboarding coordination, CRM management, reporting, scheduling, documentation, data management, customer support, and process improvement. I am proficient in Google Workspace, Notion, ClickUp, Airtable, FreshBooks, and other business tools used by remote teams.

I am detail-oriented, dependable, and comfortable working independently while meeting deadlines and maintaining high-quality work. I am seeking a long-term remote position where I can contribute to business growth by providing reliable operations and executive support.

Availability: Available for 8-hour shifts and flexible to work any U.S. time zone, including EST, CST, MST, and PST. Committed to providing consistent, long-term support for remote teams.

I provide operations support for small businesses that need someone reliable behind the scenes, keeping hiring, scheduling, and day-to-day processes organized so the owner can focus on running the business, not chasing the details.

In my recent experience at a US-based cleaning service, my operations support covered the full hiring and scheduling side of the business. I built a custom applicant tracking system in Google Sheets to manage candidate pipelines across multiple openings, redesigned the application and screening process to improve candidate quality, and documented the workflows in a full Notion SOP manual so operations could run consistently day to day. When a cleaner walked out mid-contract, I coordinated emergency coverage as part of ongoing operations support, so the client experienced no disruption.

Recruitment is where I started. Three months at Suyen Corporation screening applications, running phone prescreens, and managing onboarding documentation for high-volume hiring. That foundation now shows up in how I handle hiring and onboarding as part of broader operations work.

Separately, I built live automation workflows using n8n and ----------- for a retail client, a lead capture and email system that still runs today, catching every inquiry and following up automatically with zero manual input.

I don't have years of experience yet, but I learn fast and I go beyond what's asked when I see something that needs fixing. That's shown in the systems I built without being told to: a tracking system, a redesigned intake process, a client and worker coordination routine that held up under pressure, and a full SOP handoff document.

I'm currently available immediately for long-term remote work, full-time or part-time, in operations support, hiring and onboarding support, or related coordination roles.

Core Skills:
Operations Support & Process Coordination
Client & Field Worker Communication
Applicant Tracking Systems (built from scratch)
Phone Prescreens & Interview Scheduling
Onboarding & Documentation
SOP Writing
Scheduling & Coverage Coordination
Recruitment Support & Tracking
Process Improvement
Light Workflow Automation (n8n, -----------)

Tools:
Google Workspace, Microsoft Office, Google Sheets, Google Forms, Notion, Connecteam, GoHighLevel, HubSpot, Calendly, n8n, -----------

Results-driven professional with over 5 years of experience in Human Resources and Administration, including 3 years specializing as an Onboarding Compliance Specialist. Experienced in recruitment support, document and data management, and employee onboarding processes, and 2 years of experience as HR Administrative Assistant I have experience in end-to-end recruitment process - from Recruitment to Exit Interviews.

Additionally, with 2 years of experience in Social Media Management and graphic design, skilled in creating visual content using Canva and Photoshop, managing online platforms, responding to inquiries, and maintaining brand presence across social media and Google My Business. Known for being detail-oriented, organized, and adaptable in fast-paced environments. Combines organizational expertise with creativity to support both operational and marketing needs.

Detail-oriented and results-driven Virtual Assistant with over 9 years of experience in customer
service, technical support, and remote operations management. Proven ability to manage
administrative tasks, coordinate client communications, and optimize workflows. Skilled in CRM
systems, lead management, scheduling, and team coordination.

I am a versatile Customer Service, Technical Support, Recruitment, and Onboarding Specialist with over 5 years of experience supporting customers, candidates, and internal teams in fast-paced remote environments. I am passionate about delivering exceptional service, resolving technical concerns, streamlining administrative processes, and creating positive experiences from the first point of contact through onboarding.

My background includes providing technical and customer support via phone, email, live chat, and ticketing systems, troubleshooting account and software-related issues, and ensuring timely resolution of customer concerns. In addition, I have experience supporting recruitment and onboarding processes, including candidate communication, interview coordination, pre-employment documentation, onboarding assistance, and maintaining accurate records while ensuring a smooth and professional hiring experience.

**Core Skills:**

* Technical Support & Troubleshooting
* Customer Service (Phone, Email & Live Chat)
* Recruitment & Candidate Coordination
* Employee Onboarding Support
* CRM & Applicant Tracking Systems (ATS)
* Helpdesk & Ticket Management
* Administrative Support
* Scheduling & Calendar Management
* Data Entry & Documentation
* Issue Resolution & Escalation Handling
* Professional Written & Verbal Communication
* Time Management, Organization & Multitasking

I am highly organized, detail-oriented, and proactive, with the ability to manage multiple priorities while maintaining accuracy and professionalism. My goal is to help businesses enhance customer satisfaction, support efficient hiring and onboarding processes, and contribute to operational success through reliable service, effective communication, and a commitment to continuous improvement.

Customer-focused specialist with experience in support, tech troubleshooting, and onboarding. Skilled at solving problems fast and making users feel at home.

Thorough and detail-oriented professional with strong organizational skills. Proficient in record-keeping and highly skilled in Microsoft Office applications. Dedicated to accuracy, efficiency, and maintaining high standards in all professional responsibilities.

I help businesses save time, hire top talent, and streamline daily operations. With 6+ years of experience in recruitment, onboarding, administrative support, and social media management, I bring organization, initiative, and reliability to every task. If you’re looking for someone who communicates well, takes ownership, and delivers results, I’m ready to help your business grow.