3+ years experience Recruitment
8+ years experience HR Administrative Assistance
2+ years experience Customer Service & Technical Support

Hello there, I'm Cristine Joyce from the Philippines. I’m an HR Specialist and Executive Assistant with 10+ years of experience supporting businesses with HR operations, recruitment, and administrative work. Over the years, I've helped teams stay organized, hire the right people, and keep day-to-day operations running smoothly. My background includes working with healthcare staffing teams, where I help manage the onboarding and offboarding of nurses and healthcare staff, review compliance documents, screen candidates, and prepare recruitment reports. I also support HR processes such as contract preparation, payroll documentation, benefits administration, employee status updates, personnel record management, and labor compliance documentation.

What I can help you with:
Administrative and executive support
Inbox & email management
Calendar management & appointment scheduling
HR operations support
Recruitment coordination
Screening and interviewing applicants
Candidate sourcing support
Assisting in onboarding and training new hires
Healthcare staff offboarding support
Compliance document review and management
Employment contract preparation
Prepare monthly operational reports
Report on team and client performance
HR letters and employment documentation
Payroll documentation support
Benefits and leave administration
Resolve scheduling issues
Employee status and personnel movement tracking
HR record and personnel file management
Recruitment and HR reporting
Staff training and meeting coordination
Use Jobber to manage schedules, jobs, and workforce coordination
Customer and client communication support
Data tracking and documentation management
Help identify opportunities to improve current systems

Tools I'm proficient at:
JobAdder, Salesforce (Sirenum), Shiftmatch, Zipline, Goldmine, AHPRA, iInduct, INET Allocations, Zoom, Skype, Google Meet, WhatsApp, Microsoft Teams, Vevo, Canva, CapCut, Google Workspace (Gmail, Docs, Sheets, Forms, Drive), Microsoft Office (Word, Excel, PowerPoint, Outlook), Microsoft SharePoint

Why businesses work with me:
10+ years of HR, admin, and support experience
Experienced supporting healthcare recruitment teams
Able to handle HR matters fairly and constructively
With a positive attitude with a passion for working with people
Highly organised, detail-oriented, and results-focused
Reliable with confidential employee information
Excellent verbal and written communication skills
Consistent, dependable, and proactive support
Sound judgement and decision-making skills
Thrive in a fast-paced environment, and work equally well individually and in a team setting
With reliable high-speed internet, noise canceling headset, and wuiet work space for work

Message me today for an interview.
I enjoy helping businesses stay organized behind the scenes so leaders and teams can focus on growing their company. I'm available to work full-time, part-time, or 10-15 hours weekly. I'm also flexible to work US timezone including AU, Canada and UK.

Human Resources, Recruiting, Office and Administration, Operation Management, Human Resources, Executive Assistance, Candidate Screening, Cold Calling, English Speaking, Client Relationship Management, HR Management, Communication, Talent Acquisition, Scheduling, English Proficiency, Data Entry, Project Management, Administrative Management, English Proficiency

I help eCommerce brands launch and grow by managing the critical intersection of vendor relations and platform operations. I have a proven track record in executing end-to-end onboarding processes, ensuring new partners or products are live and optimized in record time. Whether it’s managing listing health, troubleshooting operational bottlenecks, or coordinating with cross-functional teams, I bring a detail-oriented approach to every task to ensure 100% data accuracy and operational excellence.

Operations & Executive Support Specialist with 10+ years of experience supporting business operations, customer service, workforce coordination, recruitment, onboarding, quality assurance, and administrative processes. I have worked with US-based companies and remote teams of 100–300+ employees, helping maintain organized workflows, accurate records, and efficient day-to-day operations.

My experience includes recruitment support, onboarding coordination, CRM management, reporting, scheduling, documentation, data management, customer support, and process improvement. I am proficient in Google Workspace, Notion, ClickUp, Airtable, FreshBooks, and other business tools used by remote teams.

I am detail-oriented, dependable, and comfortable working independently while meeting deadlines and maintaining high-quality work. I am seeking a long-term remote position where I can contribute to business growth by providing reliable operations and executive support.

Availability: Available for 8-hour shifts and flexible to work any U.S. time zone, including EST, CST, MST, and PST. Committed to providing consistent, long-term support for remote teams.

HR and Operations professional with 4+ years of experience supporting international onboarding, preboarding, and HR administration for global teams. Proven ability to manage confidential employee data, coordinate cross- border communications, and streamline HR processes in fully remote environments. Background in Psychology with strong strengths in stakeholder communication, process documentation, and digital tools. Experienced working with US and international stakeholders and adaptable to fast-paced, multicultural settings.

Strong verbal and written English communication skills. High attention to details. Empathic listening. Customer-service oriented. Technology savvy. Research-oriented. -----------novative.

I am a customer experience and operations specialist with over nine (9) years of experience supporting global clients across customer support, technical support, onboarding, and quality assurance.

I currently work with an AI company as an Onboarding Specialist and QA, ensuring that new clients successfully adopt AI systems while maintaining high-quality standards across support operations.

Throughout my career, I have worked in customer care, solution analysis, and technical support roles where I helped resolve complex issues, improve processes, and deliver excellent customer experiences.

My key strengths include:
• Customer Support & Client Success
• AI Onboarding & Quality Assurance
• Technical Support & Troubleshooting
• Process Improvement & Documentation
• Team Collaboration & Leadership

In addition to my corporate experience, I have also supported real estate operations by assisting with client relations, pricing calculations, and website development to strengthen online presence.

I am highly organized, proactive, and committed to helping companies improve customer experience while maintaining efficient operations.

I am currently seeking remote opportunities where I can contribute my experience in customer success, AI onboarding, and operations support.

Profile Description
I’m a results-driven Customer Success & Client Onboarding Specialist and Executive/Administrative Virtual Assistant with a proven track record of supporting CEOs, founders, and business teams across the US, Australia, and global markets. With over 10 years of combined experience in client relationship management, onboarding, and executive/admin support, I help businesses streamline operations, enhance customer satisfaction, and achieve measurable growth.

Core Expertise & Achievements

Customer Success Management – Managing client lifecycles, improving retention, and ensuring customers achieve their desired outcomes.

Client Onboarding – Guiding new clients through setup, training, and integration for a smooth and positive start.

Executive & Admin Assistance – Calendar/email management, travel arrangements, meeting preparation, and handling confidential matters.

Customer Support – Responding to inquiries via email, chat, and phone with professionalism and efficiency.

Project Coordination – Tracking deliverables, ensuring deadlines are met, and collaborating with cross-functional teams.

Event & Logistics Coordination – Organizing virtual and in-person events, coordinating with vendors, and managing all logistics.

Professional Skills
Client Onboarding & Relationship Management
Customer Success & Retention Strategies
Executive & Administrative Assistance
Project & Task Coordination
Calendar, Email & CRM Management
Customer Communication (Email, Chat, Phone)
Event Planning & Logistics
Process Improvement & Documentation
Data Entry & Report Generation

Industry Expertise
SaaS & Technology
E-commerce & Online Retail
Professional Services
Marketing & Advertising
Travel & Hospitality
Remote/Virtual Assistance

Software Expertise
CRM Tools: HubSpot, Salesforce, GoHighLevel
Project Management: ClickUp, Trello, Asana
Communication: Zoom, Slack, Microsoft Teams
Productivity: Google Workspace, Microsoft Office Suite
Other Tools: Calendly, Canva, Dropbox, Social Media Platforms

What I Bring to the Table
Strong client relationship skills that foster trust and long-term partnerships.
A proactive, solutions-focused approach to problem-solving and process improvement.
Ability to manage multiple priorities while maintaining accuracy and attention to detail.
Experience in SaaS and service-based industries.

Let’s work together if you need a Customer Success & Onboarding Specialist who can also provide high-level executive/admin support to keep your business running smoothly and your clients delighted.

With over a decade of experience in customer service support, particularly in dispute resolution and claims processing, I am confident in my ability to effectively manage and resolve customer inquiries disputes, ensuring accuracy and fairness in all resolutions.
During my tenure as a Customer Service Support representative, I have honed my skills in managing customer accounts for major financial institutions such as Barclaycard US and American Express US and Canada, as well as telecommunications giant Sprint Sales and the online payment platform PayPal. My role involved handling a high volume of inbound and outbound calls, chat, and email support using Help Scout and Gorgias, where I developed a meticulous approach to communication and problem-solving.
In my previous position as an E-commerce Dispute Specialist handling PayPal and Klarna account, I managed and resolved customer disputes with meticulous attention to detail. I conducted thorough investigations and meticulously processed claims, refunds, and chargebacks, ensuring accuracy by reviewing paperwork such as invoices, receipts, and bills of lading. My ability to address customer concerns effectively and provide comprehensive solutions resulted in a consistently high satisfaction rate.
I am particularly skilled in risk management and collections, consistently demonstrating a keen eye for detail in reviewing and analyzing paperwork. My commitment to detail-oriented work has been instrumental in effectively resolving customer disputes and ensuring accurate processing of claims and refunds.

Perform and administer onboarding activities i.e. order background checks, track completion, and assist in review and analysis of results; subsequently prepare and communicate candidate background check clearances. Handling offer creation as well, candidate correspondence, onboarding activities to ensure smooth employee transition into organization. Ticket and knowledge management and participating in continuous improvement.

Knows how to use Microsoft office
excellent in written and communication skills
can do multitasking

Learning and Enablement professional with experience supporting onboarding, training delivery, systems adoption, stakeholder coordination, and operational readiness across manufacturing, financial services, and contact center environments. Skilled in training needs analysis, onboarding systems, instructional design, and running QA calibration sessions across global teams. Experienced in using technology-enabled learning tools, LMS platforms, data dashboards, and analytics to drive measurable outcomes including faster onboarding, improved proficiency, and stronger operational performance. Focused on creating simple, scalable learning systems that help teams perform better and adapt to changing business needs.

End to end Recruitment Consultant with 7+ years of experience delivering high-quality employee and candidate experiences across Australia, New Zealand and Asia Pacific countries (APEA).Proven track record in end-to-end onboarding, stakeholder engagement, incident management, and HR service delivery within large, complex organizations. Highly skilled in partnering with recruitment, payroll, and business leaders to remove onboarding barriers, streamline processes, and ensure compliance, accuracy, and positive employee journeys.
Passionate about supporting business growth through efficient, people-focused recruitment and onboarding solutions.

As a Human Resources Officer, I handle a wide range of HR responsibilities, including recruitment and onboarding, where I manage job postings, screen applicants, schedule and conduct interviews, and ensure new employees are smoothly integrated into the organization. I also oversee timekeeping and payroll, tracking attendance, calculating salaries, and maintaining accurate records of leave and overtime. Additionally, I perform administrative tasks, such as maintaining employee files, preparing reports and HR communications, assisting management with HR projects, and coordinating schedules for meetings and training sessions using google calendar. Through these responsibilities, I ensure efficient HR operations while supporting employees and management, maintaining confidentiality, and contributing to a positive and organized work environment.

Startup support professional with experience in Customer Success, Executive Assistance, Social Media Management, and Operations Support for remote teams and growing businesses.

Skilled in managing client communication, onboarding, calendars, inboxes, CRM systems, documentation, and social media workflows. Experienced with tools like Salesforce, Deel, Sprout Social, Zendesk, Slack, Asana, and Google Workspace.

I’m proactive, organized, detail-oriented, and committed to helping businesses run smoothly while delivering excellent customer experiences.

Ready to support startups, founders, and teams who need a reliable all-around remote professional.

ZIGFRED ENSOMO, RN

I am a Registered Nurse and Tenured Healthcare Operations Specialist with over a decade of clinical experience and 3+ years of high-performance tenure in the U.S. telehealth and RCM sectors. My unique value lies in the intersection of Clinical Authority and Sales Grit.

I specialize in the end-to-end lifecycle of Remote Patient Monitoring (RPM) and Chronic Care Management (CCM). Having been promoted from Onboarding to Technical Troubleshooting, I bridge the gap between complex medical hardware and geriatric patient compliance. Furthermore, I am an expert in Prior Authorization (ModMed/Availity), maintaining a 95% approval rate by navigating complex medical necessity requirements for physicians.

Whether I am leading a sales outreach team, troubleshooting medical devices, or defending medical necessity to insurance payers, I bring a "Clinical Detective" mindset to ensure zero-gap documentation and maximum revenue retention.

Top Skills

Medical: Prior Authorization, RPM/CCM Onboarding, Triage, Geriatric Care, Medical Records Review, HIPAA Compliance, BLS/ACLS/PHTLS.
Operations: Team Leadership, Workflow Design, EMR Migration, Inventory Management.
Technical: (ModMed, PracticeFusion, EPIC EMR), Availity, Tenovi, Thoroughcare, 1Bios, Zendesk, Salesforce, -----------, CRM Data Enrichment.
Sales: Outbound Sales Closing, Appointment Setting, Lead Generation, Persuasive Communication.

Why Hire Me?

Elite Infrastructure: 367 Mbps Dual-Fiber Internet + Full Power Redundancy.
US Cultural Fluency: Years of direct communication with US-based physicians and 50+ patients.
Proven Reliability: HIPAA-certified professional with a "Figure It Out" attitude and a track record of internal promotions.


EMS ASIA 2018 Competition Champion (Team BRAVO) Central 911 Emergency Medical Services Instructor, Only Nurse among Doctors who are a (PHTLS) Pre hospital Trauma life support Instructor, trained in BLS/ACLS/PALS Basic life support, Advance Cardiac life support, Pediatric life support.