ZIGFRED ENSOMO, RN

I am a Registered Nurse and Tenured Healthcare Operations Specialist with over a decade of clinical experience and 3+ years of high-performance tenure in the U.S. telehealth and RCM sectors. My unique value lies in the intersection of Clinical Authority and Sales Grit.

I specialize in the end-to-end lifecycle of Remote Patient Monitoring (RPM) and Chronic Care Management (CCM). Having been promoted from Onboarding to Technical Troubleshooting, I bridge the gap between complex medical hardware and geriatric patient compliance. Furthermore, I am an expert in Prior Authorization (ModMed/Availity), maintaining a 95% approval rate by navigating complex medical necessity requirements for physicians.

Whether I am leading a sales outreach team, troubleshooting medical devices, or defending medical necessity to insurance payers, I bring a "Clinical Detective" mindset to ensure zero-gap documentation and maximum revenue retention.

Top Skills

Medical: Prior Authorization, RPM/CCM Onboarding, Triage, Geriatric Care, Medical Records Review, HIPAA Compliance, BLS/ACLS/PHTLS.
Operations: Team Leadership, Workflow Design, EMR Migration, Inventory Management.
Technical: (ModMed, PracticeFusion, EPIC EMR), Availity, Tenovi, Thoroughcare, 1Bios, Zendesk, Salesforce, -----------, CRM Data Enrichment.
Sales: Outbound Sales Closing, Appointment Setting, Lead Generation, Persuasive Communication.

Why Hire Me?

Elite Infrastructure: 367 Mbps Dual-Fiber Internet + Full Power Redundancy.
US Cultural Fluency: Years of direct communication with US-based physicians and 50+ patients.
Proven Reliability: HIPAA-certified professional with a "Figure It Out" attitude and a track record of internal promotions.


EMS ASIA 2018 Competition Champion (Team BRAVO) Central 911 Emergency Medical Services Instructor, Only Nurse among Doctors who are a (PHTLS) Pre hospital Trauma life support Instructor, trained in BLS/ACLS/PALS Basic life support, Advance Cardiac life support, Pediatric life support.

Highly motivated and detail-oriented professional with experience in training coordination, onboarding, marketing support, digital operations, and creative design. Skilled in workflow management, client communication, funnel creation, marketing automations, lead nurturing, and social media marketing. Proficient in using tools such as GoHighLevel, Canva, Google Workspace, and Microsoft 365 to support business operations, client engagement, and organizational growth through efficient and results-driven solutions.

Experienced professional with a robust skill set in team management, community management, QA/QC, social media content management, customer support, email management, and WooCommerce admin and support.

Throughout my career, I have successfully led teams to achieve outstanding results, ensuring meticulous QA/QC standards and fostering thriving online communities. I specialize in crafting compelling social media content strategies, delivering exceptional customer support, and optimizing email management workflows. My proficiency in WooCommerce administration and support enhances my ability to streamline e-commerce operations and maximize customer satisfaction.

Let's connect and explore how my diverse skill set can contribute to your team's success and operational efficiency!

Executive Assistant | Proactive | Adaptable | Strategic Manager
I thrive in fast-paced settings where leadership, communication, and initiative matter. Known for anticipating needs, streamlining operations, and supporting teams with integrity, consistency, and accountability—helping leaders focus on growth and results.

I currently work as a COO & SEO Growth Engineer for a growing herbal education brand, building content systems, SEO strategies, and lead generation funnels that turn digital content into measurable business growth.

I also serve as a Client Success Manager and Onboarding Specialist for a SaaS company, managing client onboarding, CRM setup, account support, and ensuring a smooth customer experience from implementation through long-term retention.

With 10+ years of experience in sales, customer success, and digital operations, I help businesses strengthen their sales pipeline, improve client retention, and streamline workflows.

Highly organized and detail-oriented Virtual Assistant with experience in KYC onboarding, customer service, freight operations, and administrative support. Skilled in creating and managing client profiles, conducting thorough KYC and identity verifications, and facilitating seamless onboarding processes. Knowledgeable in freight operations, including shipment tracking, freight modes (LTL, FTL), and logistics coordination. Adept at handling email correspondence, appointment scheduling, document organization, and workflow optimization. Known for strong communication skills, accuracy, and a proactive approach to process improvement.

A motivated Human Resources professional with experience in Employee Relations, Payroll, Attendance and Timekeeping, Offboarding, Onboarding, Recruitment, Statutory Benefits, Employee Engagement Employee support, and administrative tasks. Strong communication and organizational skills, with a focus on creating a positive and productive work environment. Committed to helping both employees and the organization succeed.

With 2 years of experience as an Employee Relations Associate and a background as a Coffee Master at Starbucks, I am passionate about creating positive experiences and building meaningful connections with people. My professional journey has allowed me to develop strong communication, problem-solving, and relationship-building skills while working in fast-paced, people-centered environments.

As an Employee Relations Associate, I have supported employees by addressing workplace concerns, fostering open communication, and contributing to a positive and productive work culture. My experience as a Coffee Master at Starbucks further strengthened my ability to connect with diverse individuals, deliver exceptional customer experiences, and thrive under pressure while maintaining a high standard of service.

I am known for being approachable, adaptable, and people-focused, with a genuine passion for helping others succeed. Whether supporting employees, collaborating with teams, or creating memorable customer experiences, I bring positive energy, professionalism, and a commitment to making every interaction meaningful.

People advocate by profession, Coffee Master by passion, and always excited to create experiences that make a difference.

Customer Success and Onboarding Specialist with 15+ years of experience in customer service and client success, with a strong focus on driving onboarding, adoption, and long-term retention. At Prado, I lead ecommerce clients from signup to full activation, managing key accounts and building relationships that support growth. Known for a proactive, results-driven approach to client success backed by experience in onboarding, account management, and lifecycle engagement.

I am a Project Manager with over 5 years of experience specializing in client onboarding, talent acquisition, and employee onboarding and management. My greatest strengths are onboarding clients and successfully completing projects. I also have a strong talent for supporting employees. I am passionate about ensuring clients are onboarded effectively and that projects are carried through to successful completion, while also prioritizing the well-being of our employees. And most importantly, I value empathy, persistence, and details while I do it!

As a Human Resources professional with several years of experience in the industry, I have developed a strong background in administrative and operational HR functions. My expertise includes full-cycle recruitment, talent acquisition, onboarding and offboarding, timekeeping, training and development, and employee relations.

Throughout my career in the corporate environment, I have continuously expanded my skills and taken on increasing responsibilities across various roles. These experiences have strengthened my ability to adapt, manage multiple priorities, and contribute effectively to organizational goals.

With solid experience in the Human Resources field, I remain committed to continuous learning and professional growth. I actively seek new opportunities that will allow me to further enhance my knowledge and skills, as I strongly believe that growth is a continuous process. I am driven to apply what I learn to improve both personally and professionally while adding value to the organizations I serve.

Professional Overview
Highly skilled Team Leader with over 8 years of experience in coordination, recruitment, onboarding, and healthcare operations. Proven ability to manage scientific advisory boards, facilitate meetings, and streamline administrative workflows to support organizational success. Adept at project management, stakeholder communication, and performance optimization, consistently helping teams exceed KPIs and client targets.
Recognized for strong problem-solving, adaptability, and relationship-building skills, with a track record of delivering successful pilot projects, workflow enhancements, and compliance initiatives across healthcare, insurance, telecommunications, and financial services industries.
Core VA Skills:
Calendar & schedule management
Email and inbox organization
Recruitment and onboarding support
Meeting facilitation & documentation
Project coordination & reporting
Client communication & stakeholder engagement
Process improvement & workflow optimization

From patient support to team leadership, I’ve grown through roles that strengthened my skills in provider credentialing and healthcare management. I’m dedicated to helping teams work smarter and deliver better care.

Hi, I’m Rushyl Bianca. I’m a Customer Success Pro with over 7+ years of experience supporting people, solving problems, and making sure clients feel genuinely cared for. I specialize in customer service, billing and collections support, customer onboarding and project coordination, all with the goal of making every experience smooth, clear, and stress-free.

I’ve worked across tech, travel, and aviation industries, which taught me how to stay calm under pressure, adapt quickly, and always show up with empathy. Whether I’m helping someone navigate a billing issue or making sure a project stays on track, I focus on the details that make people feel supported and heard.

I’m comfortable working with platforms like Salesforce, Zendesk, Rocketlane and other CRMs but what truly sets me apart is how I build relationships. I believe great service means not just fixing issues, but anticipating needs, creating thoughtful systems, and showing up with consistency and care.

If you’re looking for someone who can lead with empathy and deliver with excellence. Let’s connect!

Perform and administer onboarding activities i.e. order background checks, track completion, and assist in review and analysis of results; subsequently prepare and communicate candidate background check clearances. Handling offer creation as well, candidate correspondence, onboarding activities to ensure smooth employee transition into organization. Ticket and knowledge management and participating in continuous improvement.