Customer Service Representative | Technical Support Expert | NDIS Support

Verified

With Timeproof

mark as hired

Overview

Looking for full-time work (8 hours/day)

at $5.02/hour ($960.00/month)

Bachelor's degree

Last Active

June 12th, 2026 (today)

Member Since

November 2nd, 2022

Profile Description

Rated as a 5-Star Customer Support Specialist/Frontline Digital Care with 12+ years of experience in customer service and technical support, I've handled high-volume emails, chats, and phone support, resolving issues effectively while maintaining a positive customer experience.

I can help you with:
Customer Support & Success Management
Technical Troubleshooting and Scheduling Tech (ServiceTitan, Jobber, ServiceNow)
Email & Chat Support (Zendesk, Freshdesk, Talkdesk, Aircall)
Virtual Assistance & Admin Tasks (Notion, Slack, Google Workspace, Microsoft 365)
Billing Support, Dispute Resolution & E-commerce (Stripe, PayPal, Shopify)
Basic Graphic Design (Canva) & Social Media Management

Customer Service Skills :
Responding to inquiries, questions, feedback, and complaints.

Worked at Zeronet New Zealand as a Digital Agent/Billing/CSR/TSR for 2 years and 5 months
Worked at Verizon US as a Technical Support Representative (with Sales) for 1 year
Worked at Optus Australia as a Customer Success/Live Chat/Technical Support for 6 years
Worked at FMT HVAC Services as a Virtual Assistant/Admin Staff for 2 years

I'm detail-oriented, tech-savvy, and genuinely care about the people I work with. I focus on quick response times, clear communication, and resolving issues on the first contact whenever possible. I help businesses deliver fast, reliable, and professional customer support.

If you're looking for a long-term, loyal, reliable and someone who can represent your business professionally and keep your customer satisfied, I'm ready to help!

Let's chat soon to discuss how I can support your business objectives.

Top Skills

Customer Support » Chat Support

Experience: 10+ years

Top-tier customer service with sales & technical support for ISP customers across chat, email, and phone channels. Diagnosed and resolved mobile, internet, fibre, and connectivity issues, reducing repeat contacts. Advocated for customer needs internally, contributing to improved service delivery processes. Collaborated with technical teams to escalate and resolve complex network faults efficiently.

Customer Support » Technical Support

Experience: 10+ years

Provided phone-based technical support for mobile phones, tablets, PCs, laptops, and smart devices. Diagnosed and resolved hardware faults, network issues, and software configuration problems. Offer upsell and insurance selling, and make sure to close a sale. Consistently ensured customers received best-value service, contributing to strong retention metrics.

Office and Administration » Email Management

Experience: 10+ years

Other Skills

Customer Support » Phone Support » English Speaking

Experience: 10+ years

Office and Administration » Personal Assistant

Experience: 1 - 2 years

Customer Support » Customer Service

Experience: 10+ years

Handled escalated billing disputes, sales queries, and technical issues via phone, chat, and email. Upselling and recontract expert, making sure plans are updated and upselling if needed. Served as SME, mentoring junior agents and ensuring consistent quality across the support team. Scheduled field technician visits and coordinated resolutions for complex home service issues. Upsold products and plan upgrades, balancing customer satisfaction with revenue targets.