E-Commerce Virtual Assistant | Shopify, Amazon & Order Management Specialist | 8

Overview

Looking for full-time work (8 hours/day)

at $4.95/hour ($960.00/month)

Bachelors degree

Last Active

July 21st, 2026 (2 days ago)

Member Since

August 30th, 2022

Profile Description

Detail-oriented E-Commerce Virtual Assistant and Customer Support Specialist with 4+ years of experience helping online sellers and SaaS companies run smoother operations. I specialize in order management, customer service, inventory control, and CRM administration across multiple platforms.

What I bring to your business:
-Processing 200+ customer orders daily across Shopify, Amazon, TikTok Shop, and Wayfair with high accuracy
-Managing returns, refunds, exchanges, and order-related concerns end-to-end
-Monitoring inventory and keeping product listings accurate and SEO-optimized across platforms
-Handling 100+ customer inquiries daily via email, chat, and phone for enterprise SaaS clients
-Supporting loyalty, reviews, and retention programs to improve customer satisfaction
-Creating SOP documentation and maintaining detailed records for smooth handoffs and audits

Platforms & Tools:
Shopify | Amazon Seller Central | Wayfair Partner Home | TikTok Shop | Salesforce | Zendesk | Gorgias | NetSuite | Klaviyo | Google Workspace | Microsoft Office

Background: Before moving into e-commerce, I spent 3+ years in healthcare coordination (Optum) and financial claims analysis (Chase Bank) — both roles built strong skills in high-volume communication, compliance, and detail-oriented documentation that carry directly into e-commerce support work.

I'm proactive, reliable, and comfortable working independently to keep your store running efficiently. Let's talk about how I can support your operations.