Virtual Assistant-Back office/B2B Coordinator

Expertise in link-building strategies to enhance website authority and search rankings. Skilled in content optimization and article posting to improve online visibility. Proficient in social media management, including content scheduling, backlink creation, and review engagement. Experienced in monitoring website performance using Google Ads, Google Analytics, and other tracking tools Managed and optimized 148 Google Business accounts, improving local search presence and engagement. Created and maintained new Google Business accounts, ensuring compliance and maximizing reach

I oversaw website construction and maintenance, encompassing tasks such as installing WordPress and updating content regularly. Employing SEO strategies, I distributed articles across multiple platforms to secure valuable backlinks. Tailoring website pages to individual client specifications, I ensured that each project met their unique needs. Throughout, I upheld strict deadlines and quality standards, ensuring projects were completed promptly and to the highest caliber.

I provided comprehensive support for driver inquiries and ride/delivery services across the US and Canada, ensuring prompt resolution of customer concerns. Additionally, I played a key role in training new representatives and upholding service standards. With a focus on customer satisfaction, I managed inquiries for over 100 partnered retail stores nationwide, consistently delivering exceptional service and earning recognition as a top-performing agent.

From 2018 to 2021, I undertook quality assurance responsibilities, which involved meticulously reviewing agent calls to ensure compliance with established standards. I provided constructive feedback and coaching to agents to enhance their performance consistently. Additionally, I organized regular calibration sessions and maintained open communication with clients to align with their expectations effectively. To drive continuous improvement, I prepared detailed reports and conducted root cause analysis to identify areas for process enhancement.

This description outlines the responsibilities and tasks involved in managing shipping operations efficiently. It involves coordinating with multiple carriers to obtain competitive shipping rates, ensuring cost optimization. Additionally, it entails collecting detailed information about consignees and generating accurate shipping labels to facilitate smooth documentation and tracking of shipments. Overseeing the entire delivery process, from the warehouse to the consignees, is crucial to ensure timely and seamless deliveries. Finally, maintaining compliance with shipping regulations and standards is essential to uphold the integrity and legality of the shipping process.

During the period of 2022 to 2023, I was responsible for managing ticket adjustments utilizing Time Warp, facilitating effective real-time analysis of operations. On a daily basis, I addressed emails, chats, and queries promptly, ensuring timely resolution to customer concerns. Additionally, I compiled End-of-Day reports using Excel to evaluate performance and track progress systematically.