With over 15 years of experience spanning ecommerce, healthcare insurance, retail, and banking, I bring a versatile and results-driven approach to every role I take on. I specialize in order management, logistics coordination, and customer experience — managing the full lifecycle from order entry to last-mile delivery.
I'm proficient in SAP, Salesforce, and ERP systems, and have hands-on experience with eBiz payment processing, FedEx and UPS shipping portals, cross-country inventory transfers, and vendor portal management. I've supported globally recognized brands including Adidas, CVS, Gallagher Bassett, and PC Financial, consistently delivering accuracy and efficiency in high-volume environments.
Beyond full-time roles, I have experience as an independent contractor, successfully managing ecommerce and retail operations for international clients through Upwork — delivering consistent results remotely across time zones with minimal supervision.
Whether I'm resolving a complex customer issue, coordinating freight logistics, or optimizing a product listing on Etsy and Shopify, I bring the same attention to detail and commitment to quality. I thrive in fast-paced, remote environments and take pride in being the kind of professional teams can rely on.
Currently open to roles in Order Management, Logistics Coordination, Ecommerce Operations, and Customer Care.
Experience: 5 - 10 years
Experience: 5 - 10 years
Experience: 1 - 2 years
“My business would not be able to go forward if it was not for them”
Gaurab - Adhikari
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