Janrey
Operations Manager | Vacation Rental & Home Services Expert | Guest Experience T
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.31/hour ($1,216.00/month)
Bachelor's degree
Last Active
June 22nd, 2026 (3 days ago)
Member Since
February 11th, 2022
Profile Description
Operations Manager with 10+ years of experience in the BPO and outsourcing industry, specializing in vacation rental guest experience, home services operations, customer service, and remote team leadership. Proven ability to manage high-performing teams, streamline workflows, and ensure excellent customer satisfaction across U.S.-based clients.
Experienced in managing vacation rental guest support operations, including booking coordination, guest communication, issue resolution, and scheduling support. Strong background in leading remote teams of up to 15+ agents, developing SOPs, improving KPIs, and implementing efficient operational systems.
Highly skilled in CRM tools, scheduling systems, quality assurance, training development, and performance management. Known for being detail-oriented, proactive, and capable of handling fast-paced, client-facing operational environments.
Top Skills
Professional Services » Management Services
Experience: Less than 6 months
Professional Services » Management Services » Call Center Operations Management
Experience: 2 - 5 years
Office and Administration » Team Leadership
Experience: 2 - 5 years
Other Skills
Marketing » CRM » HubSpot CRM
Experience: 1 - 2 years
Customer Support » Customer Service
Experience: 10+ years
Office and Administration » Calendar Management » Scheduling
Experience: 2 - 5 years
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Palo, Leyte
- Tests Taken
- IQ
- Score: 105
- DISC
- Dominance: 34%
- Influence: 25%
- Steadiness: 27%
- Compliance: 14%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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