GORVANI
IT Support Specialist | Help Desk | Service Desk | Microsoft 365 | Active Direct
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $7.07/hour ($1,363.65/month)
Bachelor's degree
Last Active
July 15th, 2026 (6 days ago)
Member Since
January 20th, 2022
Profile Description
I am an IT Support professional with over three years of experience providing technical support in enterprise and healthcare environments. I specialize in troubleshooting Windows and macOS devices, Microsoft 365, Active Directory, VPN connectivity, Citrix, and endpoint management using Microsoft Intune and Jamf. I have experience supporting users remotely through phone,
I have worked with ServiceNow, BMC Helix, and ConnectWise to manage incidents, document resolutions, and provide timely technical support. My goal is to help businesses minimize downtime by resolving technical issues efficiently while providing a positive support experience.
I am seeking a long-term remote opportunity where I can contribute my technical skills, continue learning new technologies, and grow as an IT Support professional.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Provided technical support for hardware, software, Microsoft 365, Active Directory, VPN, Citrix, and end-user issues in enterprise and healthcare environments. Experienced in troubleshooting and resolving incidents through phone, email, chat, and ticketing systems.
Customer Support » IT
Experience: 2 - 5 years
Supported Windows and macOS devices, user accounts, printers, applications, and network connectivity issues. Worked with remote users and onsite employees while maintaining SLA compliance and customer satisfaction.
Customer Support » Helpdesk Support
Experience: 2 - 5 years
Managed service requests and incidents using ticketing systems such as ServiceNow, BMC Helix, and ConnectWise. Performed account administration, password resets, software support, and technical troubleshooting.
Other Skills
Office and Administration » Microsoft 365
Experience: 2 - 5 years
Supported Outlook, Teams, OneDrive, SharePoint, and Exchange Online. Assisted with mailbox access, email troubleshooting, permissions, synchronization issues, and user administration.
Software » Network Administration » Active Directory
Experience: 2 - 5 years
Performed user account creation, password resets, account unlocks, group membership management, and access provisioning in Active Directory environments.
Customer Support » Helpdesk Support
Experience: 2 - 5 years
Provided remote technical assistance using remote desktop tools and device management platforms. Supported users across multiple locations and time zones.
Software » Network Administration » Network Troubleshooting
Experience: 2 - 5 years
Experienced in diagnosing and resolving hardware, software, operating system, network, VPN, and application-related issues using a structured troubleshooting methodology.
Systems Administration » Windows Administrator
Experience: 2 - 5 years
Supported Windows 10 and Windows 11 environments, including user account management, software installation, operating system troubleshooting, and device configuration.
Office and Administration » Citrix
Experience: Less than 6 months
Supported Citrix environments by troubleshooting virtual desktop access, application delivery issues, user sessions, and connectivity problems.
Software » Network Administration
Experience: 2 - 5 years
Diagnosed connectivity issues involving TCP/IP, DNS, DHCP, Wi-Fi, VPN, and network printers using tools such as ping, tracert, ipconfig, and nslookup.
Software » Databases » ServiceNow
Experience: 2 - 5 years
Used ServiceNow to manage incidents, service requests, ticket documentation, escalations, and SLA tracking in a fast-paced support environment.
Office and Administration » Microsoft 365 » SharePoint
Experience: 2 - 5 years
Basic Information
- Age
- 32
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- IRIGA CITY, CAMARINES SUR
- Tests Taken
- IQ
- Score: 100
- DISC
- Dominance: 36
- Influence: 10
- Steadiness: 43
- Compliance: 11
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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