Josephine

Technical Writer |SaaS |Documentation | Knowledge Base

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Overview

Looking for part-time work (4 hours/day)

at $10.00/hour ($880.00/month)

Bachelors degree

Last Active

February 15th, 2025 (today)

Member Since

January 15th, 2022

Profile Description

Are you offering a complex SaaS product that leaves users feeling lost?
If so, you’re not alone! Many businesses struggle to make their products easy to understand. But that’s where I come in!

How I Can Help:
Clear, user-friendly content – I turn complex information into easy-to-follow user-friendly content.
Comprehensive documentation – I can create user manuals/guides, support articles, and product docs that make sense.
Knowledge base creation – I can build and manage content in Zendesk for your internal teams and clients. I’m also familiar with other CMS platforms like Confluence, Intercom, BetterDocs, and Front!
Engaging visuals – If you have complex processes, I can create workflow diagrams & demo videos to simplify your process.

Tools I Use:
I’m proficient in:
Documentation & Collaboration: Notion, Google Docs, Slack, Asana
Design: Figma, FigJam, Canva
Video & Screen Capture: CapCut, CleanShot X, Supademo

Let’s Work Together!
If you want to provide your users with clear, concise, and effective documentation, let’s chat! I’m available to start immediately and would love to help your team.