Girlie
Technical Support Specialist | Service Desk Analyst | IT Support | Remote Suppor
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.62/hour ($1,088.00/month)
Bachelors degree
Last Active
July 22nd, 2026 (2 days ago)
Member Since
December 2nd, 2021
Profile Description
IT Service Desk Analyst with enterprise experience supporting global users across Windows, macOS, Ubuntu, Microsoft 365, Active Directory, VPN, and hardware/software troubleshooting. Skilled in handling high-volume ticket queues while maintaining SLA compliance and delivering efficient technical support.
Top Skills
Customer Support » Email Support
Experience: 5 - 10 years
Provided customer assistance by responding to inquiries, resolving issues, and delivering accurate information through email communication.
Customer Support » Technical Support
Experience: 5 - 10 years
Provided assistance to users by troubleshooting software and hardware issues, resolving technical concerns, and offering step-by-step solutions through chat and email support.
Software » Network Administration » Network Troubleshooting
Experience: 5 - 10 years
Assisted in identifying and resolving network connectivity issues such as slow internet, no connection, and basic configuration problems.
Other Skills
Marketing » CRM » Microsoft Dynamics 365
Experience: 5 - 10 years
Used Microsoft Dynamics 365 for customer support tasks, including managing records, updating cases, and tracking user or client information.
Customer Support » Customer Service
Experience: 5 - 10 years
Provided assistance to customers by addressing inquiries, resolving concerns, and ensuring a positive experience.
Office and Administration » English Proficiency
Experience: 5 - 10 years
Ability to communicate clearly and professionally in written English for business and customer support purposes.
Software » Network Administration » Active Directory
Experience: 1 - 2 years
Managed user account support through Active Directory, including password resets, account unlocking, and basic user access administration.
Basic Information
- Age
- 30
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Batangas
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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