Truck Dispatcher, Freight Brokerage Support & Track And Trace

Accurately entered, updated, and maintained data in company systems and databases. Ensured high levels of accuracy, confidentiality, and efficiency while managing large volumes of information. Familiar with CRM tools, spreadsheets, and data validation processes.

???? Dispatcher – Detailed Job Responsibilities Load Planning and Assignment Strategically assigned loads to available drivers based on location, route, equipment, and driver hours. Ensured optimal use of company resources while meeting customer deadlines and requirements. Balanced delivery priorities, weight limits, and cost-efficiency for every dispatch. Driver Communication and Coordination Maintained constant communication with drivers to provide route instructions, updates, and support. Responded promptly to on-road issues (e.g., delays, breakdowns, re-routes) to minimize disruptions. Provided trip sheets, dispatch documents, and delivery instructions. Route and Schedule Optimization Created and updated daily schedules based on delivery urgency, route traffic, and fuel efficiency. Monitored road conditions and adjusted driver routes in real time when necessary. Documentation and Record Keeping Entered and updated load information in dispatch management software. Maintained accurate records of pick-up/drop-off times, miles traveled, fuel usage, and delivery confirmations. Ensured all loads were compliant with DOT regulations and company policies. Customer and Carrier Coordination Served as a liaison between clients, drivers, and carriers, ensuring smooth coordination across the board. Provided ETAs, shipment tracking updates, and resolved any client concerns or changes quickly. Verified delivery instructions and confirmed all load details before dispatching. Problem Solving and Crisis Management Handled emergencies such as weather delays, mechanical failures, or missed appointments with urgency and professionalism. Proactively resolved conflicts between drivers, clients, and internal departments. Compliance and Safety Monitoring Verified driver compliance with Hours of Service (HOS) regulations and electronic logs. Ensured vehicles met safety standards before dispatch and during delivery cycles. Reported and documented incidents or violations according to company protocol. System Use and Reporting Used dispatch software (e.g., TMS systems) and GPS tracking to manage and monitor fleet activity. Generated daily, weekly, or monthly reports on loads dispatched, delivery success rates, and fleet efficiency. Team Collaboration Worked closely with warehouse, billing, and customer service teams to ensure seamless operations. Participated in daily coordination meetings to align on fleet availability and business priorities.

With over 8 years of experience in sales and customer support, I have developed a strong ability to assist sales teams in achieving targets while ensuring exceptional customer satisfaction. Lead Handling & Qualification: Assisted in identifying and qualifying sales leads through inbound/outbound communication, helping convert inquiries into opportunities. Order Processing & Follow-Up: Supported the sales cycle by processing orders, handling follow-ups, and ensuring smooth customer onboarding and after-sales service. CRM & Data Management: Maintained accurate customer and sales data in CRM systems, tracked communication history, and prepared reports for sales teams. Customer Communication: Responded to customer inquiries about products, pricing, and availability, while maintaining a professional, solution-oriented approach. Collaboration with Sales Teams: Worked closely with sales representatives and account managers to coordinate schedules, follow up with clients, and prepare sales materials or proposals. Product Knowledge & Upselling: Used deep knowledge of product lines to support customer decisions, handle objections, and identify upselling or cross-selling opportunities. Problem Solving & Service Recovery: Handled escalations or complaints with professionalism, ensuring issues were resolved quickly and effectively to retain customer trust.

Delivered high-quality customer support over the phone, handling inquiries, concerns, and sales conversations with professionalism and empathy. Known for having a clear, pleasant tone of voice, consistently praised by previous clients for creating a friendly and trustworthy customer experience. Demonstrated strong sales techniques by confidently presenting offers, resolving objections, and turning concerns into successful conversions. Skilled in building rapport quickly, ensuring customer satisfaction, and maintaining a positive brand image throughout every interaction.