CSR/Virtual Assistant/QA Analyst/Scheduler

Overview

Looking for full-time work (8 hours/day)

at $5.01/hour ($960.00/month)

Bachelors degree

Last Active

June 30th, 2026 (today)

Member Since

May 31st, 2021

Profile Description

I was a Quality Analyst for Customer Service, specializing in Email and Phone support for one of the leading clothing subscription services in the U.S. I have spent the majority of my professional career in customer service, working with top BPO/Outsourcing companies in the Philippines. My commitment to ethics and integrity drives my passion for delivering excellent service.

In addition to my customer service background, I have received training in Real Estate, equipping me with skills in Lead Generation and Transaction Coordination. I am highly adaptable, detail-oriented, and skilled at multitasking, communication, and research.

Proficient Systems/Applications:
OMS
Basecamp
Google Sheets/Docs/Slides/Forms
Helpscout
Zendesk
Ring Central
Slack
Canva (image editing, logo/banner creation)
Excel
PowerPoint
Calendly
Drupal
Asana

As a Quality Analyst, my core responsibilities include:
Monitoring email and phone interactions to ensure adherence to quality standards
Analyzing trends and compiling performance data for management
Providing constructive feedback and coaching to customer service agents
Facilitating refresher courses and skill-building sessions
Supporting internal teams with actionable insights from quality monitoring

Previous Experience: With over 7 years in customer service, I have extensive expertise in email, chat, and phone support. My experience includes leadership roles, having served as a Lead Associate for 1 year. I’ve worked in various lines of business, including:

Sales and Billing for U.S.-based Student Loans
Sales and Billing Consultant for Telstra (Australia)
Home and Car Insurance Specialist (Australia)

I was also a Virtual Assistant for an online educational platform that offers a variety of courses, events, and summits focused on personal growth, wellness, and spiritual development.
Responsibilities:
Scheduling Courses and Certifications
Primarily supports the Course and Program Managers
Reach out to speakers and hosts about Tech Check and Availabilities
Creates Calendly for hosts so speakers can book their session recordings
Records data accurately on spreadsheets and faculty databases
Sends and replies to numerous emails throughout the day

Unique Personal Traits:
My analytical nature is symbolized by my spirit animal, the owl.
I aspire to become a lawyer, and I enjoy watching Law and Crime documentaries.
Family is my greatest source of inspiration.