Customer Service PRO | Excel Proficient | SEO Enthusiast

Overview

Looking for full-time work (12 hours/day)

at $7.00/hour ($1,848.00/month)

College level

Last Active

December 26th, 2024 (today)

Member Since

March 1st, 2021

Profile Description

Are you looking for an EXPERIENCED CUSTOMER SERVICE PRO/ DATA ANALYST? Found me!

 
 3 out of 10 years of delivering world-class customer service in a BPO set-up
 Efficiency and effectively focused approach by simplifying tasks for maximum   productivity
 Critical thinker and problem solver
 
What I specialize in:
Effective Communication: Clear and concise communication is crucial to understanding
customer needs and conveying solutions.

Calendar Management:
Managing and updating calendars using time management software, booking appointments, and rescheduling or canceling them when needed.

Empathy: 
Demonstrating understanding and compassion towards customer concerns, even in challenging situations.
 
Problem Solving:
Analyzing issues, identifying root causes, and providing appropriate solutions.
 
Patience: Dealing with
frustrated or upset customers with a calm and composed demeanor.
 
Adaptability: Being
flexible and able to adapt to changing situations and customer personalities.
 
Product Knowledge:
Having a deep understanding of the company's products or services to provide
accurate information.
 
Time Management:
Efficiently managing customer interactions while maintaining quality and productivity.
 
Conflict Resolution:
Managing conflicts and disputes to reach a mutually satisfactory resolution.
 
Multitasking: 
Handling multiple customer interactions or tasks simultaneously.
 
Computer Proficiency:
Familiarity with customer service software, databases, and communication tools.
 
Tools I am proficient with:
 Citrix
 InContact
 Chime
 Go To
 MS PowerPoint and Excel
 Spreadsheet and Google Docs
 ChatGPT
 Pipedrive
 Jira
 Upgrade to see actual info
 Slack
 MS Teams
Connecteam
Pipedrive Reporting

Send me a message and see if we’re a good fit!