I have more than 5 years of work experience in the BPO industry both Sales and Customer Service and also 3 years of experience as a Real Estate Virtual Assistant and Transaction Coordinator, It taught me to how to reach and exceed customers expectation and provide service that they count on on. I am a self motivated and goal oriented professional seeking Virtual Assistant position. Bringing 8 years of total experience in handling calls, selling products, building outstanding customer service to each call, and also assisting clients and helping them with admin and transaction coordinator tasks.
SUMMARY OF SKILLS AND QUALIFICATIONS
-Customer Service expert with more than 2 years of work experience.
-Years of experience as an appointment setter and cold caller for real estate.
-Sets appointment for our Real Estate Clients via outbound and inbound calls, sms and
-Pre-qualify leads and ensure that quality are harvested from the system.
-Prospect potential buyers or sellers and convince them to sit down and meet with the client.
-Harvest lead from different portals and social media platforms.
-Updates and keeps track of all lead information in the clients database.
-Perform follow up calls with t he client.
-CRM Management and data entry.
-Ability to multitask using multiple mediums of communication simultaneously, including phone,
-Able to respond to on desk queries, explain product benefits, price and offers and provide assistance in adding new service or upgrading, their existing service.
-Can negotiate with the customer and converts a query into a service.
-Consistent in setting appointments.
-Excellent communication skills.
-Flexible to work on a graveyard shift.
-Knowledge and with hands on experience with the use of different dialers and CRM tolls.
-Proficient with the use of Google drive, docs, spreadsheet and forms.
-Keen to details.
-Proficient with the use of MS Office.
-Has strong work ethics, independent self-starter and can adapt to change quickly.
-Have a steady source of motivation, that drives me to do my best
-High speed internet connection.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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