Sonya
Amazon Customer Support | Catalog Specialist | Listing SEO
Verified
Overview
Looking for full-time work (8 hours/day)
at $5.32/hour ($1,008.00/month)
Bachelors degree
Last Active
June 9th, 2026 (10 days ago)
Member Since
May 27th, 2020
Profile Description
I am an Amazon Customer Service and Catalog Specialist with experience supporting e-commerce brands through
I assist Amazon sellers in handling customer inquiries, resolving order issues, and ensuring a smooth buying experience. I am also experienced in maintaining product listings by updating titles, bullet points, descriptions, and backend keywords to improve visibility and accuracy.
Here’s how I can help your business:
• Customer service
• Order tracking, replacements, and issue resolution
• Product troubleshooting and customer communication
• Amazon catalog management and listing updates
• Listing optimization (titles, bullet points, descriptions)
• Backend keyword implementation
• Product uploads and variation setup
• Listing checks for accuracy and completeness
I am detail-oriented, reliable, and committed to delivering high-quality work. I am always willing to learn and improve to better support your business and contribute to long-term success.
Top Skills
Customer Support » Email Support
Experience: 6 months - 1 year
> Provide timely and personalized responses > Demonstrated excellent written communication skills > Maintained high levels of customer satisfaction
Customer Support » Chat Support
Experience: 6 months - 1 year
> Provided timely and effective customer support via live chat > Utilized multitasking skills to handle multiple customer inquiries simultaneously while ensuring accuracy and professionalism.
Customer Support » Ecommerce » Amazon
Experience: 2 - 5 years
Other Skills
E-Commerce » Amazon » Seller Central
Experience: 6 months - 1 year
E-Commerce » Inventory Management » Purchasing
Experience: 10+ years
Supplier Research and Coordination Price Negotiation Order Processing Delivery monitoring Customer Support Cost savings optimization
Office and Administration » Personal Assistant
Experience: 2 - 5 years
> Calendar Management > Email Management > Administrative Support > Travel arrangement > Communication
Office and Administration » Google Workspace
Experience: 1 - 2 years
> Gmail Management > Google Drive Organization > Google Calendar > Google Docs, Sheets, and Slides > Google Forms
E-Commerce » Amazon » Catalog Management
Experience: 6 months - 1 year
E-Commerce » Amazon » Keepa
Experience: Less than 6 months
Customer Support » Ecommerce » Amazon » Helium10
Experience: 6 months - 1 year
E-Commerce » Amazon » Seller Amp SAS
Experience: Less than 6 months
Basic Information
- Age
- 36
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tanauan , Batangas
- Tests Taken
- IQ
- Score: 118
- DISC
- Dominance: 31%
- Influence: 5%
- Steadiness: 34%
- Compliance: 31%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
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