Virtual Assistant

Overview

Looking for full-time work (8 hours/day)

at $2.82/hour ($545.45/month)

Bachelors degree

Last Active

April 18th, 2022 (1512 days ago)

Member Since

December 1st, 2019

Profile Description

Hi! My name is ---------- . I am 23 years old outsourced professional with a solid 5-year experience mainly revolved around Customer Service. I have worked with several industries such as Banking/Finance, E-commerce, and Healthcare. Some of the big companies that I have worked with were UnitedHealth Group, Florists' Transworld Delivery (FTD), and UK Barclays Bank. I was doing data management and business reporting for an Insurance Broker as well as providing our clients with email support for billing, change/document requests, general queries, etc. Doing quoting for Home and Auto Insurance as well as with Employee Benefits.
I am well equipped to take on more responsibility by maximizing my time and skill set. I take pride in having integrity and professionalism as my core values. I am result driven and I aim to exceed expectations. Through my work experience and values, I strongly believe I can make a positive impact and become a valuable asset to your business. I am a fast learner and can have minimal to no supervision.
Here's a list of services and skills I offer:
- Phone handling: Answer calls from customers with good phone etiquette and manners and providing excellent service and good resolution.
- Email handling using Zendesk: Answer customer inquiries, update tracking information, issue refunds, order replacement, and dispute handling.
- Chat Support: Respond to customer inquiries in a timely manner
- Data Entry/Data Research
- Website Development
- Marketing/SEO
Rest assured all assigned tasks will be completed within the time-frame given and specific guidelines required.
Thank you! I look forward to speaking with you soon and I hope to have a long term business relationship with you.