SaaS Technical Account Manager | Customer Success & Retention

Overview

Looking for full-time work (8 hours/day)

at $5.78/hour ($1,120.00/month)

Bachelors degree

Last Active

May 27th, 2026 (11 days ago)

Member Since

May 27th, 2019

Profile Description

If you're running a SaaS or subscription-based business and need someone who can support both your customers and your platform on a technical level, I’d be glad to help.

I’m a Technical Account Manager with over 5 years of experience supporting SaaS products across e-commerce, marketing, and fintech. I’ve worked with tools like ThriveCart, Stripe, PayPal, ActiveCampaign, and various funnel builders, helping businesses improve customer experience, resolve technical issues, and increase retention.

Here’s how I can support your team:

• Troubleshoot payment, subscription, and integration issues (Stripe, PayPal, webhooks)
• Improve onboarding and optimize funnels for better user experience
• Manage high-volume support while maintaining strong CSAT and SLA performance
• Identify risks, reduce churn, and improve customer retention
• Build and refine customer success processes and workflows

In my experience as both a Technical Account Manager and Team Lead, I’ve improved response and resolution times, reduced escalations, and helped clients get better results from their systems and funnels.

I focus on more than just resolving tickets. I work to understand your product, your customers, and your goals so I can support your business in a way that actually drives results.

If you're looking for someone reliable, proactive, and comfortable working across both technical and customer-facing roles, I’d love to connect.