Mark
Executive Assistant | Operations Manager | Automation & CRM Specialist (Zapier,
Verified
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $9.97/hour ($1,888.00/month)
Post-graduate degree (Masters, Doctorate, etc.)
Last Active
June 9th, 2026 (9 days ago)
Member Since
May 22nd, 2019
Profile Description
Operations & Automation Specialist with over 10 years of experience building structured systems, CRM workflows, and scalable operational processes across enterprise and growth-stage organizations.
My background includes leadership roles at Citibank Philippines and an Australian health company, where I focused on digitization, process optimization, reporting systems, and operational reliability.
At Stronglife Australia, I:
• Reduced manual admin workload by 70% through workflow automation
• Built booking-to-CRM integrations to eliminate missed follow-ups
• Eliminated spreadsheet errors using Google Apps Script
• Enabled a 20-member VA team to operate independently through structured SOP systems
• Built automated dashboards for real-time performance reporting
• Managed Stripe disputes with a high resolution success rate
At Citibank, I led digitization initiatives and operational improvements across cross-functional teams, strengthening workflow efficiency and compliance standards.
Core Strengths:
• Zapier & automation workflows
• Google Apps Script & advanced Google Sheets
•
• SOP development & operations design
• Executive-level reporting & presentations
• Workflow architecture & system integration
I am seeking for a role focused on Operations Management, Executive Assistance, Automation, or CRM Systems where I can help bring structure, clarity, and scalable processes to growing teams.
Top Skills
Office and Administration » Operation Management
Experience: 10+ years
Designed and optimized operational systems for enterprise and growth-stage teams. Built workflow structures, accountability systems, and reporting frameworks that improved execution reliability and reduced manual inefficiencies by 70%.
Office and Administration » Team Leadership
Experience: 10+ years
Led and structured a 20-member virtual team through documented SOPs, workflow systems, and performance review frameworks. Focused on clarity, ownership, and execution reliability. Created systems that allowed teams to operate independently while maintaining consistent quality standards.
Office and Administration » Executive Assistance
Experience: 10+ years
Provided structured executive support through calendar management, reporting preparation, process documentation, and workflow oversight.
Other Skills
Project Management
Experience: 10+ years
Managed cross-functional initiatives in banking and operational environments, overseeing digitization projects, workflow redesign, and implementation of structured reporting systems. Experienced in stakeholder coordination, timeline control, and execution oversight.
Office and Administration » Google Sheets
Experience: 10+ years
Advanced user of Google Sheets including structured dashboards, performance trackers, automated reporting, and Apps Script integrations to enforce data integrity and reduce human error.
Office and Administration » Data analysis
Experience: 10+ years
Built automated dashboards and reporting frameworks using scripted logic to provide real-time operational visibility. Experienced in tracking KPIs, bookings, performance metrics, and operational trends.
Professional Services » Management Services » Customer Support Management
Experience: 10+ years
Supported structured client workflows and follow-up systems to maintain consistency in service delivery and communication tracking.
Office and Administration » Google Docs
Experience: 10+ years
Experienced in creating structured documentation, SOP libraries, contracts, onboarding materials, and executive reports using Google Docs. Skilled in organizing content for clarity, compliance, and team-wide usability.
Accounting » Investment Accounting » Strategic Planning
Experience: 10+ years
Supported business planning initiatives through performance tracking, operational reviews, and process evaluation to improve execution alignment.
Virtual Assistant
Experience: 5 - 10 years
Provided structured operational and executive support functions including workflow coordination, documentation systems, reporting preparation, and task oversight. Experienced in both executing and designing VA systems to ensure accountability and consistent delivery across teams.
Basic Information
- Age
- 35
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- IQ
- Score: 125
- DISC
- Dominance: 23%
- Influence: 50%
- Steadiness: 17%
- Compliance: 10%
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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