E-commerce Virtual Assistant | Shopify Dropshipping CS & Operations Specialist |

Overview

Looking for full-time work (8 hours/day)

at $10.07/hour ($1,920.00/month)

High school diploma

Last Active

June 4th, 2026 (9 days ago)

Member Since

May 7th, 2019

Profile Description

I help e-commerce and dropshipping brands increase sales and improve customer satisfaction through proactive customer support, Shopify operations, and end-to-end order management.

With 9+ years of customer service experience, I bring a strong background not only in e-commerce, but also in car rental operations and cleaning service management, where I handled customer inquiries, bookings, scheduling, coordination, and issue resolution in fast-paced environments.

These industries trained me to work with high attention to detail, time-sensitive requests, and customer-facing problem solving, which directly translates to efficient and reliable e-commerce support.

In addition, I have 3+ years of experience in e-commerce operations, specializing in Shopify dropshipping support, order management, and customer experience handling.

Instead of reactive support, I focus on proactive customer experience management—identifying issues before they escalate and turning potential complaints into positive brand interactions.

Core Expertise:
Shopify customer support (email, chat, tickets)
Order processing, tracking, and fulfillment coordination
Refunds, returns, replacements, and dispute handling
Dropshipping customer experience workflows
Supplier coordination and product issue resolution
Booking, scheduling & customer coordination (car rental experience)
Service operations & client management (cleaning company experience)
Creating SOPs and improving operational efficiency
Team support and workload management
Tools I Use:

Shopify | Freshdesk | Zowie| Gorgias| Slack | Gmail | Basic Canva | Booking Koala

Performance Highlights:
Handle 60–80 tickets daily with high accuracy
Maintain 95%+ customer satisfaction rate
Manage time-sensitive bookings and customer schedules (service-based industries)
Minimize escalations through proactive communication
Improve workflows through SOP creation and optimization

I thrive in fast-paced operational environments—whether in e-commerce, logistics, or service-based businesses—and take pride in delivering reliable, empathetic, and solution-driven support that keeps customers satisfied and businesses running smoothly.