Operations Manager - Call Center (Customer Service and Techn

Overview

Looking for full-time work (8 hours/day)

at $6.02/hour ($1,164.80/month)

Bachelors degree

Last Active

July 9th, 2026 (9 days ago)

Member Since

July 14th, 2018

Profile Description

Award Winning Employee and Leader:
2016 - Our Campaign bagged the award for being the Top LOB (Line Of Business) due to consistent good performance, profitability and outperforming attrition goal for that year.
2017 - tapped by Operations Director to assist another LOB to improved KPI of the site. Our LOB became the first IP group to hit 80 (Voice of the Customers/ CSAT).
Summary of Tasks and
Responsibilities:
- In charge of day to day program operations and performance specific to project handled
- Develops and maintains partnerships with clients to increase business and client satisfaction
- Functions as link between company and client
- Schedules, coordinates and facilitates client communication
- Sustains and grows business partnerships with client by offering proactive solutions
- Identifies problems, analyzes trends and implements corrective and preventive actions
- Implements business operation and service solutions utilizing the continuous improvement process
- Prepares, implements, maintains and reviews existing client projects
- Staffing projection complementing volume growth and forecast
- Regularly achieve and exceed client service level agreements and quality/customer satisfaction target
- Deals effectively with client complaints and issues by escalating to the appropriate person and by taking the appropriate action when necessary
- Conducts performance appraisals for staff