Virtual Assistant | Customer Support & E-commerce

Overview

Looking for full-time work (8 hours/day)

at $4.13/hour ($800.00/month)

High school diploma

Last Active

July 10th, 2026 (4 days ago)

Member Since

January 15th, 2018

Profile Description

I am a results-driven Customer Service Representative and Virtual Assistant with over 15 years of combined experience in customer service, e-commerce support, and administrative management. My professional background has equipped me with the skills to handle complex processes, provide excellent service, and contribute to business growth. 
Employment Experience & Key Responsibilities:
Customer Service Representative – Technical Support & Sales Upselling (12 years)
Provided customer support and technical support for ---------- , Time Warner Cable Oceanic, Time Warner Texas, Verizon, and Telstra Foxtel
Handled inbound/outbound calls, email, and chat support
Assisted customers with billing, account management, and service inquiries
Delivered technical troubleshooting for internet, cable, and phone services
Performed sales upselling and cross-selling to meet and exceed targets
Ensured professional, accurate, and empathetic support to maintain customer satisfaction and loyalty
Amazon Seller Central Virtual Assistant (3 years)
Processed FBA reimbursement claims for lost and damaged inventory, customer returns, overcharges, and shipment discrepancies
Handled product listing creation and optimization, including keyword research, titles, bullet points, and backend details
Monitored inventory levels and coordinated replenishments to avoid stockouts and maintain smooth order flow
Managed customer communications, ensuring quick resolution of concerns and positive feedback ratings
Generated weekly sales and performance reports to track KPIs, refunds, and returns
Researched competitors and provided recommendations to improve listing visibility and conversions
Ensured compliance with Amazon policies to avoid account health risks and penalties
Admin Assistant (2 years)
Generated leads and managed bookings for businesses in a shopping centre
Handled inbound calls, chat, and email inquiries
Sent advertising emails via Google and Mailchimp, and created engaging social media content to attract bookers
Coordinated with managers on progress reports and created proposals via PowerPoint and Google Slides
Training Supervisor / Process Trainer (3 years)
Specialized in Amazon Seller Central FBA reimbursement claims (lost/damaged inventory, customer returns, shipment discrepancies, and overcharges)
Developed and implemented training programs and knowledge bases to improve efficiency in FBA claims processing
Created training modules, process flows, and visuals using Miro and Canva to simplify complex claim procedures
Conducted performance evaluations and data analysis to identify skill gaps, improve accuracy, and ensure compliance with Amazon policies
Mentored and supported new tea ---------- mbers, boosting productivity and maintaining high-quality standards in claims management
With my strong foundation in customer service, Amazon account management, e-commerce support, and training, I bring not only the skills to manage day-to-day tasks but also the initiative to solve problems, streamline workflows, and support business success.
I am seeking a long-term remote role where I can leverage my expertise, deliver outstanding results, and grow alongside the company.