10 years in Customer Service, Real Estate Admin Assistant

Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Bachelors degree

Last Active

November 28th, 2024 (today)

Member Since

October 2nd, 2017

Profile Description

For over 8 years, I worked as a customer service representative and 2 years experience as a supervisor in one of the biggest travel agencies in the US. I have been a Team Lead from one of the social media sites. And recently had an experience with e-commerce, virtual assistant, and content moderator.

- Arrange flights, accommodation, and car rental services for customers
- Modify and cancel flights, hotel reservations, and car rentals as per the client's request.
- Effectively handling customer's complaints and escalations
- Managing customer's charges, invoices, and disputes
- Process payments and refunds
- Monitor team performance and report on metrics
- Develops strategies to promote teaUpgrade to see actual infomber adherence to company regulations and performance goals
- Supports team manager and performs management duties
 

 I worked in the e-commerce industry,  and have been exposed using Zendesk and Shopify. 

- Email handling: order status/cancellations/refunds
- Accessed Shopify and BigCommerce
- ECPP (Ecommerce Cloud Processing Platform
- Slack
- Oberlo
 -Zopim
 -Zoho
- Helpscout
- ShipBob
- Freshdesk

I can effectively communicate company goals, safety practices, and deadlines to my team. I can help develop strategies to promote teaUpgrade to see actual infomber adherence to company regulations and performance goals.

 One of my strongest skills is time management, I make sure to use my time efficiently to be productive.

 I am a fast learner and highly adaptable to the demands of a new workplace. I have a positive attitude towards work and can make sure that all given task is performed in a professional manner.

I also worked as a Real Estate admin assistant who assisted agents with their closed contracts, ensuring that all needed documents and requirements were met within the timeframe until closing the deal. 

These are the tools being used;

- Email using Gmail
- Brokermint
- Follow up Boss
- Pest Now
-  One Source Solutions 
-Zillow 
-BambooHR