Operations & Recruitment Manager | BPO Leader|US Healthcare Staffing | Process O

Over 14 years of professional BPO experience handling high-volume, critical data entry pipelines with 100?curacy. My background includes managing and auditing large datasets for order fulfillment, contract administration, accounts payable, and recruitment tracking. I am highly proficient in Microsoft Excel and Google Sheets, ensuring strict compliance and quick daily turnaround times for all administrative data tasks.

Backed by over 14 years of experience in corporate operations and process management, I provide elite administrative support. My expertise includes heavy calendar management, professional email correspondence, stakeholder communication, SLA compliance monitoring, and administrative reporting. I am highly organized, detail-oriented, and fully capable of handling day-to-day back-office tasks independently to ensure seamless business workflows.

A seasoned professional with over 14 years of experience in strategic operations management, workflow optimization, and team leadership within top global BPO environments. I specialize in setting up and maintaining operational standards, driving SLA compliance, managing contract and order fulfillment pipelines, and utilizing data dashboards to maintain business efficiency.

Extensive corporate background managing finance operations, specializing in Accounts Payable and Travel & Expenses (T&E) processing within global BPO setups. Backed by a strong academic foundation in accountancy, my experience includes supervising transaction workflows, driving policy and procedure compliance, and conducting rigorous quality audits to minimize financial risk and ensure seamless vendor and client delivery.

My project management background includes leading operational transitions, workflow calibrations, and risk mitigation strategies to seamlessly onboard new business lines. I excel at structuring complex operational frameworks, executing project plans, and keeping cross-functional stakeholders aligned to maximize efficiency and hit strict timelines.

Proven track record driving high-volume recruitment operations specifically tailored to U.S. healthcare staffing, managing end-to-end pipelines for LPN/CNA travel nurses. My experience encompasses team leadership, strategic funnel optimization, policy development, and governance to ensure absolute SLA compliance. I conduct weekly and monthly business reviews to monitor recruitment health metrics, streamline workflows, and ensure robust pipeline delivery for stakeholders.

Expert in advanced Microsoft Excel reporting, data modeling, and business analytics backed by a strong foundation in Accountancy. Extensively experienced in managing complex data sets, building operational dashboards, KPI tracking, and using advanced functions to streamline reporting for global BPO companies.

Deeply experienced using CRMs and enterprise management tools to oversee complex deal strategies, contract administration, and order fulfillment workflows. My background includes managing data pipelines, monitoring SLA compliance, and tracking end-to-end customer and contract lifecycles within global BPO environments. I leverage CRM insights to drive weekly and monthly business reviews, handle escalations, and optimize operational workflows for high-performing teams.

Over 4 years of dedicated experience steering deal strategy support operations and contract management teams within global technology environments. Highly proficient in overseeing contract administration, tracking end-to-end order processing, and managing order fulfillment pipelines. I focus on driving tight corporate governance, analyzing contract metrics, and mitigating compliance risks to secure client relationships and sustain revenue growth.

Built a 14-year career progression starting from a top-rated Customer Service Representative to an Assistant Operations Manager. Deeply experienced in managing customer service excellence, resolving high-tier escalations, and setting workflow standards for front-line teams. I leverage robust coaching frameworks (TGROW, SBAR, SMART) to train support teams in delivering exceptional service quality, reinforcing client trust, and maintaining high performance.