I am a customer support professional with over three years of BPO experience in healthcare, cryptocurrency, internet services, and transportation accounts. I have strong communication and problem-solving skills and am experienced with Salesforce CRM, Zendesk, Notion, data entry, and technical troubleshooting.
My strengths include:
Customer Service – Deliver exceptional customer support and issue resolution.
Technical Support – Troubleshoot internet connectivity and technical issues.
Healthcare Support – Handle insurance claims, prior authorizations, and patient inquiries.
Adaptability – Quick to learn new tools, processes, and accounts.
Communication – Strong verbal and written English and Filipino communication.
CRM Proficiency – Experienced with Salesforce CRM, Zendesk, and Notion.
Attention to Detail – Ensure accuracy in data entry and account management.
Multitasking – Manage multiple tasks efficiently in fast-paced environments.
Teamwork – Collaborate effectively to achieve team goals.
Problem Solving – Identify issues and provide timely, effective solutions.
Experience: 6 months - 1 year
Experience: 2 - 5 years
Experience: 1 - 2 years
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