Bookkeeper / Accountant Specializing in Small Business & Cloud Accounting (Xero C

Handled a high volume of customer inquiries through chat support, providing accurate, timely, and complete information using appropriate systems and tools. Assisted customers with concerns and complaints by identifying effective solutions and alternatives within established service timelines to ensure customer satisfaction. Demonstrated leadership by guiding team members toward improved performance, contributing to the achievement of individual and team chat-handling targets, and fostering a customer-focused service environment.

Professional virtual administrative support including task coordination, documentation, and file organization.

Software Quality Assurance, Microsoft Excel, Business Management, and Microsoft Office

As a Xero Certified Associate with a strong foundation in Australian bookkeeping and payroll, I am committed to delivering accurate, efficient, and compliant financial support. I have hands-on knowledge of payroll processing, GST, Superannuation, bank reconciliations, accounts payable and receivable, and general bookkeeping practices in accordance with Australian standards. With a keen eye for detail and strong organizational skills, I ensure financial records are maintained accurately while supporting smooth day-to-day business operations. I am proficient in Xero, Microsoft Excel, and other cloud-based accounting tools, enabling me to streamline workflows and improve efficiency. Dedicated to continuous learning and exceptional client service, I strive to help businesses stay organized, compliant, and focused on growth through reliable bookkeeping and payroll support.

QuickBooks Online bookkeeper support in reconciliations, invoicing, AP/AR support, and expense management.

I provide accurate and reliable payroll support, ensuring employees are paid correctly and on time while maintaining compliance with company policies and government regulations. I have experience processing payroll, calculating wages, overtime, deductions, taxes, and employee benefits, as well as maintaining payroll records and resolving payroll-related inquiries.

Managed monthly, quarterly, and annual tax compliance requirements with the BIR and other regulatory agencies, ensuring timely and accurate submissions. Prepared client billing statements, monitored mandatory business compliance deadlines, and kept clients informed of regulatory updates to maintain compliance and avoid penalties.