Enterprise IT Support Specialist | ServiceNow | Intune | VIP Support | AI Automa

Overview

Looking for full-time work (8 hours/day)

at $8.30/hour ($1,600.00/month)

Bachelor's degree

Last Active

June 30th, 2026 (6 days ago)

Member Since

April 28th, 2026

Profile Description

I work in enterprise IT support handling real-world issues that affect business operations daily — from VPN failures and account lockouts to high-priority incidents involving executives and global users.

Currently supporting users across the US, Canada, Ireland, India, and the Philippines in a high-volume enterprise environment. I regularly handle 40+ tickets daily across calls, chat, email, and self-service channels while maintaining strong SLA and quality performance.  
What I can help with:
• Service Desk / IT Support
• User onboarding & access management
• Active Directory & Entra ID administration
• Microsoft Intune support
• VPN & remote access troubleshooting
• Software deployment
• Ticket triage & escalation
• Documentation & process improvement
• AI workflow automation using Zapier & GoHighLevel

I’m someone who focuses on solving the issue properly, communicating clearly with users, and staying reliable during high-pressure situations.

I also have hands-on experience building AI automation systems for dental clinics and lead management workflows using GoHighLevel, Zapier, Airtable, and CRM automation tools.