Rejean

Team Leader / Supervisor

mark as hired

Overview

Looking for work (0 hours/day)

at $0.00/hour ($0.00/month)

High school diploma

Last Active

June 26th, 2026 (3 days ago)

Member Since

April 16th, 2026

Profile Description

Dedicated and results-driven professional with solid experience in
customer service, leadership, and team management. I started my career
as a service crew member, where I developed strong discipline,
adaptability, teamwork, and the ability to work efficiently under pressure. I
then transitioned into the BPO industry as a call center agent, gaining
extensive experience in communication, customer support, problemsolving, and handling diverse client concerns with professionalism and
empathy.

Through consistent hard work, commitment, and leadership skills, I
earned the opportunity to become a Team Leader/Supervisor, where I
successfully guided teams, monitored performance, motivated
employees, and ensured operational excellence. I am known for being
hardworking, dependable, goal-oriented, and capable of leading by
example. I thrive in fast-paced environments, adapt quickly to challenges,
and continuously seek opportunities for growth and improvement.

With my strong work ethic, leadership experience, communication skills,
and passion for delivering quality results, I am confident that I can
become a valuable asset to any company and contribute positively to its
success and growth.

Top Skills

Coaching

Experience: 2 - 5 years

Office and Administration » Communication

Experience: 2 - 5 years

Office and Administration » Team Leadership

Experience: 2 - 5 years

- Monitor daily performance and productivity of agents to ensure team goals and KPIs are achieved - Conduct Quality Assurance (QA) evaluations and provide constructive feedback for improvement - Handle supervisor (SUP) calls and assist in resolving escalated customer concerns professionally - Monitor live calls, chats, and agent activities to maintain service quality and compliance - Prepare and manage payroll-related tasks, attendance tracking, and schedule monitoring - Handle administrative tasks such as reports, emails, coaching documentation, and performance updates - Conduct coaching sessions and guide agents in improving communication and customer service skills - Support and motivate team members to maintain positive morale and productivity - Assist in training newly hired agents and helping them adapt to company processes - Ensure adherence to company policies, procedures, and client expectations - Coordinate with management regarding team performance, operational concerns, and improvements - Manage timekeeping, leave requests, and shift adjustments when necessary - Provide real-time support to agents during difficult calls or high-volume situations - Maintain professionalism and leadership in a fast-paced work environment

Other Skills

Accounting » Payroll

Experience: 2 - 5 years

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

Office and Administration » Quality Assurance

Experience: 2 - 5 years

Office and Administration » Multitasking

Experience: Less than 6 months

Office and Administration » Computer Literacy

Experience: Less than 6 months

Basic Information

Age: 23

Gender: Female

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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