Francesca

Customer Support & Technical VA | Zendesk | SaaS | 15+ Years Experience

70 ID PROOF
Verified
contact
mark as hired

Overview

Looking for any work (8 hours/day)

at $6.63/hour ($1,264.00/month)

Bachelor's degree

Last Active

April 16th, 2026 (59 days ago)

Member Since

April 8th, 2026

Profile Description

I have over 15 years of experience in customer service and technical support, including supporting SaaS platforms and handling B2B clients.

I specialize in managing customer support across email, chat, and phone, ensuring fast resolution and a high level of customer satisfaction. I also have experience troubleshooting technical issues, providing remote support, and managing tickets using Zendesk and other helpdesk systems.

I can help your business with:
- Customer Support (Email, Chat, Phone)
- Technical Troubleshooting (Software, Setup, Connectivity)
- Zendesk / Helpdesk Ticket Management
- Remote Support (TeamViewer, Zoom)
- Admin Tasks and Documentation

I am reliable, detail-oriented, and comfortable working independently. I take full ownership of tasks and ensure that work is completed accurately and on time.

I am available to start immediately and open to long-term work.

Top Skills

Customer Support » Email Support

Experience: 5 - 10 years

Customer Support » Technical Support

Experience: 10+ years

Customer Support » Customer Service

Experience: 10+ years

Other Skills

Customer Support » Chat Support

Experience: 2 - 5 years

Office and Administration » Email Handling

Experience: 10+ years

Office and Administration » Google Workspace

Experience: 2 - 5 years

Office and Administration » Microsoft 365

Experience: 5 - 10 years

Video Editing » Apple Imovie

Experience: 2 - 5 years

Office and Administration » Email Management

Experience: 5 - 10 years

Software » API Integration

Experience: 2 - 5 years

Software » Databases » SQLite

Experience: Less than 6 months

Basic Information

Age
37
Gender
Female
Website
Sign Up with Pro Account to View
Address
San Juan CIty, Metro Manila
Tests Taken
IQ
Score:  114
Government ID
Sign Up with Pro Account to View

“"The process with OnlineJobs.ph was unbelieveably easy and simple. ..It's literally been game changing for me and for my life."”

Mike Killen

SEE MORE REAL RESULTS

“They're not only loyal and hardworking, they're super detail oriented!”

- Travis OVAAnswers

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »