With 4+ years of experience supporting businesses across short-term rentals, real estate operations, customer service, human resources, and administrative functions. My background includes short-term rental property management, guest check-in/check-out coordination, booking management, guest communication, property listing coordination, e-commerce marketplace operations, order processing, fulfillment tracking, supplier and vendor coordination, recruitment, candidate screening, onboarding, employee training, payroll administration, employee records management, and customer support. I have worked with startups, small businesses, and remote teams, helping streamline operations and deliver exceptional customer experiences.
Key Achievements
• Maintained customer satisfaction scores of up to 92% while handling high-volume customer inquiries and escalations
• Successfully onboarded and trained up to 12 new hires, supporting team productivity and operational readiness
• Managed 100–200 outbound calls daily and supported multiple e-commerce, customer service, and business operations functions simultaneously.
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: 5 - 10 years
Experience: 2 - 5 years
Experience: 2 - 5 years
Experience: Less than 6 months
Experience: Less than 6 months
Experience: 6 months - 1 year
Experience: 2 - 5 years
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS“The more I stepped away from it, the more successful our Chanel became!”
- Jim Orr
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