James

Customer Service Representative with 5+ years of experience supporting e-commerc

40 ID PROOF
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Overview

Looking for any work (8 hours/day)

at $4.14/hour ($800.00/month)

Bachelor's degree

Last Active

July 2nd, 2026 (15 days ago)

Member Since

February 9th, 2026

Profile Description

Customer Service Representative with 5+ years of experience supporting e-commerce, logistics, food delivery, and telecom accounts. Adept at resolving order, delivery, refund, shipping, and account issues through phone, chat, and email channels. Strong communicator with proven ability to maintain customer trust, follow policy guidelines, and deliver solutions aligned with customer-centric standards.

Top Skills

E-Commerce

Experience: 1 - 2 years

Assisted customers with shipment tracking support and delivery investigations. Clarified package statuses, return/refund options, and service exceptions. Collaborated with teams to troubleshoot shipping delays and logistics concerns. Ensured accurate documentation and SLA adherence across all contacts.

E-Commerce » Logistics Management

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 5 - 10 years

Customer Support » Customer Service » Conflict resolution

Experience: 5 - 10 years

Other Skills

Customer Support » Email Support

Experience: Less than 6 months

Customer Support » Chat Support

Experience: Less than 6 months

Customer Support » Phone Support

Experience: Less than 6 months

Office and Administration » Attention to Detail

Experience: 2 - 5 years

First Contact ResolutionAssisted customers with shipment tracking support and delivery investigations. Clarified package statuses, return/refund options, and service exceptions. Collaborated with teams to troubleshoot shipping delays and logistics concerns. Ensured accurate documentation and SLA adherence across all contacts.

Basic Information

Age
33
Gender
Male
Website
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Address
Sampaloc, Manila
Tests Taken
None
Government ID
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