Maria
Virtual Assistant | Italian-English | Email Support | CRM | Hotel Reservations
Verified
Overview
Looking for any work (8 hours/day)
at $4.72/hour ($909.09/month)
Bachelor's degree
Last Active
July 12th, 2026 (today)
Member Since
January 24th, 2026
Profile Description
I am a bilingual Virtual Assistant fluent in English and Italian, with 14 years of professional experience in international customer service, CRM management, and written client communications.
For 14 years I managed hotel reservations, loyalty program accounts, and bilingual
What I can do for you:
• Bilingual
• CRM data entry and client account maintenance — Salesforce and similar
• Inbox triage, organisation, and written follow-ups
• Hotel, travel, and booking admin support
• Document preparation, filing, and reporting
• Data entry and records management
Tools I use professionally:
Salesforce CRM · Sabre-SynXis · Microsoft 365 · Five9 · Microsoft Outlook
Currently learning:
Google Workspace · Slack · ClickUp
I work
Available for US, Canadian, Australian, and Italian or European clients.
Open to part-time and long-term arrangements.
Top Skills
Marketing » CRM » Salesforce
Experience: 10+ years
14 years daily hands-on use of Salesforce CRM managing international hotel guest profiles, loyalty program accounts, and reservation records for thousands of clients across EMEA, APAC, and LATAM markets.
Office and Administration » Email Handling
Experience: 10+ years
14 years managing high-volume bilingual email correspondence in English and Italian for an international hotel brand. Handled inbox triage, written client follow-ups, loyalty account queries, and escalations."
Other Skills
Customer Support » Sales Support » Hotel Booking
Experience: 10+ years
14 years managing direct-chain hotel reservations for a global hotel brand across EMEA, APAC, and LATAM markets — handling members and non-members via written and verbal channels.
Office and Administration » Microsoft 365
Experience: 10+ years
14 years daily professional use of Microsoft Outlook and 365 suite for email management, documentation, and reporting in a high-volume international corporate environment.
Office and Administration » Microsoft Outlook
Experience: 10+ years
14 years daily professional use of Microsoft Outlook and 365 suite for email management, documentation, and reporting in a high-volume international corporate environment.
Office and Administration » Data Entry
Experience: 10+ years
14 years of accurate, high-volume data entry in Salesforce CRM and hotel reservation systems — managing guest profiles, loyalty accounts, and reservation records.
Office and Administration » Google Forms
Experience: 6 months - 1 year
Office and Administration » Google Sheets
Experience: 2 - 5 years
Office and Administration » Google Docs
Experience: 6 months - 1 year
Office and Administration » Microsoft Word
Experience: 10+ years
Office and Administration » Microsoft Excel
Experience: 10+ years
Keeping records and reports
Project Management » Clickup
Experience: 6 months - 1 year
Marketing » CRM » HubSpot CRM
Experience: Less than 6 months
Basic Information
- Age
- 58
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Pasay City, Manila
- Tests Taken
- IQ
- Score: 101
- DISC
- Dominance: 22
- Influence: 28
- Steadiness: 36
- Compliance: 14
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
SEE MORE REAL RESULTS
You have successfully pinned this profile! You can manage pinned profiles in your Employer dashboard.
Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".
It DOES NOT indicate skill level.
ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.
It's intended to help employers know who they're talking to is real, and not a fake identity.