Katrina

Client Services & Account ManagementClient Relationship Management & Retention S

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Overview

Looking for full-time work (8 hours/day)

at $5.78/hour ($1,120.00/month)

Bachelors degree

Last Active

January 4th, 2026 (199 days ago)

Member Since

November 28th, 2025

Profile Description

Quality and performance leader with expertise in root cause analysis, process optimization, and customer experience improvement. Skilled in client relationship management, SLA compliance, issue resolution, and stakeholder communication. Experienced in supervising high-performing teams, driving KPI results, and implementing continuous improvement initiatives. Proficient in CRM platforms, ticket systems, and quality analytics for data-driven decision making.

Top Skills

E-Commerce » Ebay » Customer Support

Experience: 10+ years

Project Management » Process Improvement

Experience: 5 - 10 years

Office and Administration » Quality Assurance

Experience: 10+ years

Other Skills

Professional Services » Management Services » Call Center Operations Management

Experience: 10+ years

Office and Administration » Data analysis

Experience: 5 - 10 years

Office and Administration » Client Relationship Management

Experience: 2 - 5 years

Office and Administration » Team Collaboration

Experience: 5 - 10 years

Coaching » Training and Development

Experience: 5 - 10 years

Basic Information

Age: 39

Gender: Female

Website: Sign Up with Pro Account to View

Address: Caloocan city, Metro Manila

Tests Taken: None

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”