Glaissa
Real-time analyst, Customer service Representative
Verified
With Timeproof
Overview
Looking for full-time work (6 hours/day)
at $3.32/hour ($480.00/month)
Bachelors degree
Last Active
April 3rd, 2026 (69 days ago)
Member Since
November 14th, 2025
Profile Description
In my previous roles, I worked as a Workforce Real-Time Analyst and a Customer Service Representative at Alorica. As a Workforce Analyst, I monitored call volumes, adjusted schedules, and created daily, monthly, and yearly reports. I also helped improve staffing efficiency and kept track of roster changes and attrition.
Before that, I worked as a Customer Service Representative where I handled calls, assisted customers with technical and account concerns, and supported new hires with training and service policies.
My relevant skills include real-time monitoring, workforce analysis, report creation, data handling, and strong Excel knowledge. I am also organized, detail-oriented, and able to solve problems quickly. I am comfortable using tools such as Microsoft Excel, Word, PowerPoint, Salesforce, Avaya, and HubSpot CRM.
These experiences have prepared me for roles that require data accuracy, reporting, and operational support.
Top Skills
Office and Administration » Microsoft Excel
Experience: 2 - 5 years
I track call volumes, adjust schedules, and respond quickly to changes to keep service levels stable. I use Excel for reports,dynamics, pivot tables, VLOOKUP/XLOOKUP, and cleaning large datasets.
Office and Administration » Data Entry
Experience: 2 - 5 years
I enter and update information quickly and accurately using Excel and workforce tools.
Office and Administration » Time Management
Experience: 2 - 5 years
I handle several tasks and deadlines, especially when managing daily reports
Other Skills
Marketing » CRM » HubSpot CRM
Experience: 2 - 5 years
I use HubSpot to manage customer information and support workflows.
Customer Support » Customer Service
Experience: 2 - 5 years
I assist customers with technical issues, account concerns, and provide accurate and professional support.
Office and Administration » Attention to Detail
Experience: 2 - 5 years
I double-check data, spot errors, and ensure reports are accurate before sending them.
Office and Administration » Communication
Experience: Less than 6 months
I communicate clearly with teams, operations, and customers in both written and verbal form.
Marketing » CRM » Salesforce
Experience: 2 - 5 years
I use Salesforce for data retrieval, call logging, and customer-related tasks.
Web Programming » CMS » Avaya CMS
Experience: 2 - 5 years
I work with Avaya for call monitoring, queue tracking, and real-time updates
Basic Information
- Age
- 30
- Gender
- Female
- Website
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- Address
- GENERAL TRIAS, CAVITE
- Tests Taken
- DISC
- Dominance: 33%
- Influence: 20%
- Steadiness: 31%
- Compliance: 16%
- Government ID
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