Current Employment Status:
Hired Full Time on Mar 4, 2026
Results-driven Team Manager and Technical Support Specialist with over 10 years of experience in BPO,IT, and digital service operations, specializing in GoDaddy
Experience: 5 - 10 years
Strong background in data validation, KPI tracking, and process reporting to support management decision-making.
Experience: 5 - 10 years
Handles scheduling, documentation, and internal coordination with attention to accuracy and confidentiality.
Experience: 5 - 10 years
Experienced in user setup, license management, and email configuration across O365 environments for business clients.
Experience: 5 - 10 years
Over 7 years supporting and managing GoDaddy Email Marketing, domain, and hosting services. Skilled in troubleshooting, setup, and customer onboarding.
Experience: Less than 6 months
Proven ability to organize multiple projects, prioritize workloads, and ensure timely task delivery.
Experience: 5 - 10 years
Proficient in DNS record setup, domain linking, hosting configuration, and resolving complex server-related issues.
Experience: Less than 6 months
Handles scheduling, documentation, and internal coordination with attention to accuracy and confidentiality.
Experience: Less than 6 months
Experienced in creating clear, structured, and easy-to-follow SOPs for HR and operations. I have developed multiple SOPs while working with Pretty Okay Media, an email marketing and email deliverability company, ensuring consistency, compliance, and efficient team workflows. Skilled in documenting processes, improving clarity, and aligning SOPs with business goals.
Experience: 5 - 10 years
Experienced Technical Support and Team Manager with over 10 years in IT-enabled and BPO operations, specializing in GoDaddy Email Marketing, Office 365, and hosting support. I provide expert troubleshooting, process optimization, and team leadership to ensure excellent customer experience and service reliability. Skilled in CRM management, documentation, and performance reporting, I bring both technical depth and operational discipline to every project.
Experience: Less than 6 months
Proficient in managing executive calendars, meetings, and client communications through Google Workspace and Outlook.
Experience: 5 - 10 years
Focused on improving customer experience, ensuring satisfaction, and maintaining long-term retention rates.
Experience: 5 - 10 years
Organized in maintaining structured file systems, ensuring accessibility and compliance with internal policies.
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