Overview
Looking for full-time work (8 hours/day)
at $23.46/hour ($4,545.44/month)
Bachelors degree
Last Active
September 22nd, 2025 (258 days ago)
Member Since
September 22nd, 2025
Profile Description
Fifteen (15) solid years of experience in a BPO and Shared Services environment. Skilled in Service-Level Agreements (SLA), Contact Centers, Business Process Outsourcing (BPO), and Business Process
Improvement. Experienced manager and effective leader who excel at using proven methods, streamline operations and increase productivity. Assertive and enthusiastic, with extensive knowledge of process optimization and unsurpassed work ethic. Years of extensive management,experience in a senior level operations management role in organizations
. Contributed to firm growth by executing business strategies using strong decision-making abilities .Certified Lean Six Sigma Yellow Belt,
Silver Awardee for Excellence in a digital project.
Top Skills
Professional Services » Management Services » Bpo Operations Management
Experience: 10+ years
Experienced in streamlining processes, managing cross-functional teams, and driving operational efficiency. Skilled in strategic planning, KPI management, and implementing solutions that improve productivity and business growth.
Professional Services » Management Services » Customer Support Management
Experience: 10+ years
Skilled in leading customer support teams, optimizing service workflows, and ensuring high client satisfaction. Experienced in developing support strategies, training staff, and implementing solutions that improve response time and customer experience.
Customer Support » Customer Service
Experience: 10+ years
Strong customer service skills with proven ability to handle inquiries, resolve concerns, and provide positive client experiences. Skilled in active listening, clear communication, and building long-term customer relationships with professionalism and empathy.
Other Skills
Marketing » Social Media Management » Facebook marketing
Experience: 10+ years
Proficient in managing social media platforms, creating engaging content, and building online communities. Skilled in campaign planning, audience engagement, and analyzing metrics to boost brand visibility and growth.
Office and Administration » Data Analytics
Experience: 10+ years
Skilled in collecting, interpreting, and analyzing data to support decision-making and improve business performance. Experienced in identifying trends, generating actionable insights, and presenting findings through clear reports and visualizations.
Accounting » Financial Accounting » Financial Forcasting
Experience: 10+ years
Experienced in developing accurate financial forecasts, analyzing trends, and creating data-driven projections to support strategic planning and business growth.
Office and Administration » Travel Management
Experience: 10+ years
Skilled in coordinating and managing travel arrangements, including itineraries, bookings, and logistics. Experienced in ensuring cost-effective, efficient, and seamless travel experiences for clients and teams.
Basic Information
- Age
- 44
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Baguio City, Baguio
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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